Uniform Advantage (UA Brands) designs, manufactures, and sells uniforms and workwear for medical and culinary professionals, including scrubs and culinary apparel. Its retail and e-commerce business is supported by in-house manufacturing, logistics, and distribution teams. The company hires across merchandising, e-commerce, operations, and support functions.
Customer Care Specialist, Email, Chat and Phone Support (India, Remote)
Support UA Brands’ medical and culinary apparel customers with billing, orders, refunds, and troubleshooting. Handle a high volume of customer inquiries by phone, email, and chat while working remotely.
Opis
- Respond to inbound calls, emails, and chats across multiple queues.
- Own each customer interaction from initial contact through resolution.
- Record interactions and follow up as needed.
- Address billing questions, place or modify orders, process exchanges and refunds, and troubleshoot systems.
- Use multiple internal systems while meeting handling time, quality, and compliance standards.
- Resolve customer concerns fairly while following business guidelines.
- Protect sensitive customer information and handle it with discretion.
- Work with other teams and assist with offline tasks, special projects, or departmental needs during slower periods.
- Provide professional, empathetic, accurate support and maintain consistent performance in a high-volume, phone-focused role.
Zahteve
- Listen actively and communicate clearly in spoken and written English.
- Work well with a diverse team in a fast-paced, metrics-focused setting.
- Stay organized while managing time, priorities, and detailed records.
- Apply sound analytical thinking and make effective decisions.
- Show reliability, accountability, and a collaborative approach.
- Have at least two years of phone-based call center experience supporting a U.S. retail or e-commerce business.
- Have experience assisting international customers by phone, email, and chat, preferably in a U.S.-focused process.
- Demonstrate C2-level English proficiency in speaking and writing.
- Type at least 40 words per minute.
- Have previous experience working remotely.
- Maintain a quiet, private, distraction-free home workspace and be free of conflicting responsibilities during scheduled shifts.
- Have an internet connection with at least 100 Mbps upload and download speeds.
- Have nine hours of power backup to keep connectivity uninterrupted.
- Be available for U.S. business hours, including weekends and holidays, and occasional overtime as business needs require.
Ugodnosti
- Company-sponsored medical insurance for employees and their family members.
- Company-sponsored life insurance for employees.
- Company-sponsored group personal accident insurance for employees.
- Company-sponsored gratuity benefit.
- Ongoing remote work.
- Hardship allowance in addition to monthly salary.
- Extended hardship allowance in addition to monthly salary.
- Paid vacation or earned leave.
- Maternity, compensatory off, bereavement, and paternity leave according to applicable norms.
- Holiday pay.
- Referral program with payment for referring friends who are hired.
- Regular recognition, social activities, events, and birthday celebrations.
- Company-provided computer equipment for business use.