Uniform Advantage (UA Brands) proiectează, produce și vinde uniforme și îmbrăcăminte de lucru pentru profesioniștii din domeniul medical și culinar, inclusiv uniforme medicale și ținute pentru bucătari. Activitatea sa de retail și comerț electronic este susținută de echipe interne de producție, logistică și distribuție. Compania angajează în merchandising, comerț electronic, operațiuni și funcții de suport.
Customer Care Specialist, Email, Chat and Phone Support (India, Remote)
Support UA Brands’ medical and culinary apparel customers with billing, orders, refunds, and troubleshooting. Handle a high volume of customer inquiries by phone, email, and chat while working remotely.
Descriere
- Respond to inbound calls, emails, and chats across multiple queues.
- Own each customer interaction from initial contact through resolution.
- Record interactions and follow up as needed.
- Address billing questions, place or modify orders, process exchanges and refunds, and troubleshoot systems.
- Use multiple internal systems while meeting handling time, quality, and compliance standards.
- Resolve customer concerns fairly while following business guidelines.
- Protect sensitive customer information and handle it with discretion.
- Work with other teams and assist with offline tasks, special projects, or departmental needs during slower periods.
- Provide professional, empathetic, accurate support and maintain consistent performance in a high-volume, phone-focused role.
Cerințe
- Listen actively and communicate clearly in spoken and written English.
- Work well with a diverse team in a fast-paced, metrics-focused setting.
- Stay organized while managing time, priorities, and detailed records.
- Apply sound analytical thinking and make effective decisions.
- Show reliability, accountability, and a collaborative approach.
- Have at least two years of phone-based call center experience supporting a U.S. retail or e-commerce business.
- Have experience assisting international customers by phone, email, and chat, preferably in a U.S.-focused process.
- Demonstrate C2-level English proficiency in speaking and writing.
- Type at least 40 words per minute.
- Have previous experience working remotely.
- Maintain a quiet, private, distraction-free home workspace and be free of conflicting responsibilities during scheduled shifts.
- Have an internet connection with at least 100 Mbps upload and download speeds.
- Have nine hours of power backup to keep connectivity uninterrupted.
- Be available for U.S. business hours, including weekends and holidays, and occasional overtime as business needs require.
Beneficii
- Company-sponsored medical insurance for employees and their family members.
- Company-sponsored life insurance for employees.
- Company-sponsored group personal accident insurance for employees.
- Company-sponsored gratuity benefit.
- Ongoing remote work.
- Hardship allowance in addition to monthly salary.
- Extended hardship allowance in addition to monthly salary.
- Paid vacation or earned leave.
- Maternity, compensatory off, bereavement, and paternity leave according to applicable norms.
- Holiday pay.
- Referral program with payment for referring friends who are hired.
- Regular recognition, social activities, events, and birthday celebrations.
- Company-provided computer equipment for business use.