Syndigo je programsko podjetje, zasnovano za delovanje v oblaku, ki se osredotoča na upravljanje življenjskega cikla vsebin in podatkov. Njegova platforma združuje upravljanje matičnih podatkov, upravljanje informacij o izdelkih in upravljanje digitalnih sredstev ter organizacijam pomaga upravljati podatke, urejati vsebine o izdelkih in izboljševati digitalne izkušnje. Syndigo podpira podjetja v maloprodaji, avtomobilski industriji, zdravstvu in drugih panogah ter po vsem svetu oskrbuje več kot 14.000 strank. Dejavnost podjetja obsega upravljanje podatkov, dostavo vsebin, analitiko in povratne informacije o življenjskem ciklu izdelkov, zato je relevantno za ekipe, ki želijo izboljšati operativno učinkovitost in vključenost strank.
Content Services Support Associate at Syndigo — Portugal (Remote)
Resolve client claims and requests for Syndigo, whose software manages product data across commerce networks. Coordinate with production teams and help improve service processes.
Opis
- Review and resolve claims in line with production guidelines and Syndigo quality standards.
- Coordinate between Production and Customer Care to address client requests.
- Spot gaps and recommend solutions using production tools or by working with other departments and teams.
- Track recurring claim trends and suggest process changes that improve customer satisfaction and production efficiency.
- Help update processes and documentation.
- Contribute to team goals and future planning.
- Support the rollout of new processes, systems, and operational changes to help teams adopt them smoothly.
- Carry out other assigned duties.
Zahteve
- Bring at least two years of professional experience in claims, ticketing, case management, customer support, content operations, or a related field.
- Be fluent in English, with strong written and spoken communication skills and the ability to tailor messages to different audiences.
- Use a curious, investigative approach to identify root causes and recommend effective solutions.
- Work independently and proactively, assess situations, and make informed decisions.
- Have familiarity with data analysis and reporting tools, AI-assisted tools, Excel, SharePoint, and other Microsoft 365 applications.
- Know the Atlassian Suite and Jira; ticketing system experience is an advantage.
- Balance competing priorities and multiple workstreams while maintaining accuracy and attention to detail.
- Apply strong technical problem-solving skills and technology knowledge.
- Collaborate with internal and external stakeholders to track project progress, troubleshoot issues, and provide regular updates.
- Work accurately in a fast-paced setting, handle multiple responsibilities, and adapt to changing priorities, workflows, and operational needs.
- Have an interest in consumer electronics, technology products, or product content management; this is preferred.
Ugodnosti
- Receive generous paid time off.
- Access health coverage.
- Choose retirement plans suited to the local market.
- Pursue learning through tuition reimbursement.
- Receive donation matching.
- Use paid time off for volunteering.
- Earn referral bonuses.
- Enjoy flexible perks, including Flex Fridays.