Syndigo este o companie de software cloud-native axată pe gestionarea ciclului de viață al conținutului și datelor. Platforma sa reunește gestionarea datelor de bază, gestionarea informațiilor despre produse și gestionarea activelor digitale, ajutând organizațiile să guverneze datele, să organizeze conținutul produselor și să îmbunătățească experiențele digitale. Syndigo sprijină întreprinderi din retail, industria auto, sănătate și alte domenii, deservind peste 14.000 de clienți la nivel global. Activitatea companiei acoperă guvernanța datelor, distribuirea conținutului, analiza datelor și feedbackul privind ciclul de viață al produselor, ceea ce o face relevantă pentru echipele care urmăresc să îmbunătățească eficiența operațională și implicarea clienților.
Content Services Support Associate at Syndigo — Portugal (Remote)
Resolve client claims and requests for Syndigo, whose software manages product data across commerce networks. Coordinate with production teams and help improve service processes.
Descriere
- Review and resolve claims in line with production guidelines and Syndigo quality standards.
- Coordinate between Production and Customer Care to address client requests.
- Spot gaps and recommend solutions using production tools or by working with other departments and teams.
- Track recurring claim trends and suggest process changes that improve customer satisfaction and production efficiency.
- Help update processes and documentation.
- Contribute to team goals and future planning.
- Support the rollout of new processes, systems, and operational changes to help teams adopt them smoothly.
- Carry out other assigned duties.
Cerințe
- Bring at least two years of professional experience in claims, ticketing, case management, customer support, content operations, or a related field.
- Be fluent in English, with strong written and spoken communication skills and the ability to tailor messages to different audiences.
- Use a curious, investigative approach to identify root causes and recommend effective solutions.
- Work independently and proactively, assess situations, and make informed decisions.
- Have familiarity with data analysis and reporting tools, AI-assisted tools, Excel, SharePoint, and other Microsoft 365 applications.
- Know the Atlassian Suite and Jira; ticketing system experience is an advantage.
- Balance competing priorities and multiple workstreams while maintaining accuracy and attention to detail.
- Apply strong technical problem-solving skills and technology knowledge.
- Collaborate with internal and external stakeholders to track project progress, troubleshoot issues, and provide regular updates.
- Work accurately in a fast-paced setting, handle multiple responsibilities, and adapt to changing priorities, workflows, and operational needs.
- Have an interest in consumer electronics, technology products, or product content management; this is preferred.
Beneficii
- Receive generous paid time off.
- Access health coverage.
- Choose retirement plans suited to the local market.
- Pursue learning through tuition reimbursement.
- Receive donation matching.
- Use paid time off for volunteering.
- Earn referral bonuses.
- Enjoy flexible perks, including Flex Fridays.