Medavie je kanadska organizacija, ki deluje na področju zdravstva, zdravstvenega zavarovanja in zdravja v skupnosti. Njeno delo povezuje upravljanje ugodnosti, zagotavljanje zdravstvenih storitev in zdravstveno usmerjene rešitve, namenjene podpori dobremu počutju ljudi po vsej državi. Medavie prek svoje fundacije in pobud v skupnosti prispeva tudi k prizadevanjem za dostopnejše in pravičnejše zdravstvo.
Bilingual Customer Service Representative (Remote, Canada)
Support Canadian health insurance providers and members through a federal contact center, resolving inquiries remotely in English and French.
Opis
- Assist providers and members through a federal contact center.
- Resolve customer inquiries effectively.
- Contribute to a collaborative team environment.
- Deliver a high standard of customer service to callers.
- Begin taking calls after completing virtual paid training.
- Communicate with customers and internal stakeholders in English and French.
- Work 7.5 hours per day, Monday to Friday, initially on evening shifts.
- Support providers and members across Canada during core hours of 7 a.m. to 10 p.m. Atlantic Time.
- Secure the home workspace when stepping away.
Zahteve
- Be available for varying Monday-to-Friday shifts between 7 a.m. and 10 p.m.
- Have customer service or health-related training or education, and/or relevant work experience.
- Hold at least a high school diploma.
- Be able to concentrate, maintain close attention to detail, and sit for extended periods while using a computer and headset.
- At least two years of contact center experience is an advantage.
- Demonstrate strong technical aptitude and the ability to multitask across software applications.
- Have problem-solving skills and learn quickly.
- Be fluent in written and spoken English and French.
- Obtain Reliability Status Clearance (Enhanced Level B), including fingerprinting, criminal record and credit checks.
- Have lived in Canada for at least five years.
- Hold Canadian permanent resident or citizenship status.
- Have a private, secure, quiet, distraction-free home workspace with locked doors and a secure perimeter.
- Have an approved home internet network.
- Be available for evening shifts after training.
Ugodnosti
- Monday-to-Friday shifts ending by 10 p.m. Atlantic Time, with no overnight or weekend shifts.
- Extensive virtual paid training.
- Permanent full-time employment with opportunities to grow.
- Flexible arrangements and work-life balance, including remote and hybrid options.
- Employer-paid health, vision and dental coverage from the first day.
- Defined contribution pension plan with 100% employer matching.
- Annual incentive bonus.
- Paid vacation.
- An additional week of vacation in the first year.
- Optional vacation purchase program.
- Career development opportunities.
- Supportive leadership.
- Award-winning culture.