„Medavie“ yra Kanados sveikatos sprendimų organizacija, veikianti sveikatos priežiūros, sveikatos draudimo ir bendruomenės sveikatos srityse. Jos veikla apima išmokų administravimą, sveikatos priežiūros paslaugų teikimą ir su sveikata susijusius sprendimus, skirtus žmonių gerovei visoje šalyje puoselėti. Per savo fondą ir bendruomenės iniciatyvas „Medavie“ taip pat prisideda prie pastangų, kuriomis siekiama užtikrinti prieinamesnę ir teisingesnę sveikatos priežiūrą.
Bilingual Customer Service Representative (Remote, Canada)
Support Canadian health insurance providers and members through a federal contact center, resolving inquiries remotely in English and French.
Aprašymas
- Assist providers and members through a federal contact center.
- Resolve customer inquiries effectively.
- Contribute to a collaborative team environment.
- Deliver a high standard of customer service to callers.
- Begin taking calls after completing virtual paid training.
- Communicate with customers and internal stakeholders in English and French.
- Work 7.5 hours per day, Monday to Friday, initially on evening shifts.
- Support providers and members across Canada during core hours of 7 a.m. to 10 p.m. Atlantic Time.
- Secure the home workspace when stepping away.
Reikalavimai
- Be available for varying Monday-to-Friday shifts between 7 a.m. and 10 p.m.
- Have customer service or health-related training or education, and/or relevant work experience.
- Hold at least a high school diploma.
- Be able to concentrate, maintain close attention to detail, and sit for extended periods while using a computer and headset.
- At least two years of contact center experience is an advantage.
- Demonstrate strong technical aptitude and the ability to multitask across software applications.
- Have problem-solving skills and learn quickly.
- Be fluent in written and spoken English and French.
- Obtain Reliability Status Clearance (Enhanced Level B), including fingerprinting, criminal record and credit checks.
- Have lived in Canada for at least five years.
- Hold Canadian permanent resident or citizenship status.
- Have a private, secure, quiet, distraction-free home workspace with locked doors and a secure perimeter.
- Have an approved home internet network.
- Be available for evening shifts after training.
Privalumai
- Monday-to-Friday shifts ending by 10 p.m. Atlantic Time, with no overnight or weekend shifts.
- Extensive virtual paid training.
- Permanent full-time employment with opportunities to grow.
- Flexible arrangements and work-life balance, including remote and hybrid options.
- Employer-paid health, vision and dental coverage from the first day.
- Defined contribution pension plan with 100% employer matching.
- Annual incentive bonus.
- Paid vacation.
- An additional week of vacation in the first year.
- Optional vacation purchase program.
- Career development opportunities.
- Supportive leadership.
- Award-winning culture.