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MRO
MRO
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConformitateSaaS
MRO este o companie de software pentru întreprinderi din domeniul sănătății, axată pe schimbul securizat de date clinice și pe gestionarea informațiilor. Platforma sa de schimb de date clinice (CDXP) și soluțiile modulare ajută spitalele, sistemele de sănătate, cabinetele ambulatorii, plătitorii, registrele și solicitanții de date clinice să organizeze, să normalizeze și să schimbe date în medii medicale complexe. Prin conectarea la sute de sisteme EHR distincte, MRO sprijină operațiunile de furnizare a informațiilor, fluxurile de lucru pentru conformitate, raportarea MIPS și a indicatorilor de calitate, monitorizarea ACO și inteligența clinică, reducând în același timp munca administrativă și ajutând organizațiile medicale să ofere îngrijiri mai centrate pe pacient. Compania pune accent pe securitate și conformitatea cu reglementările și a primit recunoașterea Best in KLAS pentru furnizarea informațiilor.
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Locurile de muncă ale companiei

Systems Engineering Manager — Remote, United States

Lead teams and service delivery across Microsoft 365, identity, monitoring, and shared infrastructure platforms. Oversee vendors, technical operations, software tooling, lifecycle management, and continuous service improvement.

USStatele Unite ale Americii
121.000 $ – 164.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de sisteme
AWSAzureITSMVMware

Descriere

  • Lead, coach, and develop a team supporting enterprise infrastructure, application services, documentation, vendor coordination, operational improvement, and customer-focused support.
  • Manage delivery and lifecycle coordination for Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patching, Azure AVD/VDI, certificate management, and related shared infrastructure.
  • Own inventories and ongoing stewardship for third-party applications and software tools used by software engineering teams.
  • Document how third-party applications, engineering tools, and infrastructure services support products, development workflows, integrations, and operational support.
  • Collaborate with software engineering, product, architecture, security, procurement, vendor management, service desk, operations, and business stakeholders.
  • Establish service dependencies, architecture standards, technical handoffs, escalation routes, ownership boundaries, operational readiness criteria, and lifecycle plans.
  • Convert service standards into procedures, runbooks, ticket workflows, monitoring responses, patch schedules, certificate renewal tasks, user communications, and repeatable support practices.
  • Increase software tool utilization, feature adoption, process efficiency, and value realization.
  • Maintain service documentation, application inventories, integration records, ownership details, vendor contacts, support procedures, license and renewal data, upgrade plans, knowledge articles, and handoff materials.
  • Coordinate infrastructure changes, patching, upgrades, deployments, certificate renewals, access updates, monitoring enhancements, and maintenance windows.
  • Monitor service performance, incident trends, adoption, license utilization, application risk, vendor support, documentation gaps, lifecycle issues, and improvement opportunities, reporting recommendations to leadership.
  • Conduct one-to-one meetings, provide performance feedback, set goals, coordinate staffing, support career development, and plan succession for direct reports.
  • Demonstrate clear communication, accountability, sound judgment, urgency, security awareness, and customer-focused service.

Cerințe

  • Bachelor’s degree in computer science, information technology, engineering, business information systems, or a related field, or an equivalent combination of education, technical experience, service management, and leadership experience.
  • At least five years of experience in systems engineering, infrastructure services, enterprise applications, technical service management, software tooling administration, or a related enterprise IT role.
  • At least three years of experience leading, managing, supervising, mentoring, or coordinating technical teams responsible for infrastructure, applications, software tools, or operational support.
  • Strong working knowledge of Microsoft 365, Active Directory, Entra ID, Windows Server, identity lifecycle processes, access administration, group policy concepts, and enterprise collaboration and identity services.
  • Experience coordinating patching, monitoring, alerting, observability, certificate management, Azure AVD/VDI, endpoint or infrastructure dependencies, operational readiness, and recurring maintenance.
  • Experience managing third-party application, engineering tool, SaaS, or vendor-supported software inventories, including ownership, usage context, vendor contacts, support agreements, renewals, versions, upgrades, and documentation.
  • Ability to understand and document how infrastructure, third-party applications, engineering tools, integrations, and vendor platforms support products, workflows, security requirements, and operations.
  • Experience handling incident response, escalations, change records, implementation planning, service requests, documentation, service catalogs, application inventories, and technical risk through ITSM platforms such as Jira Service Management.
  • Experience with monitoring, reporting, analytics, utilization, or observability platforms such as DataDog, SolarWinds, Azure Monitor, Microsoft 365 admin reporting, SaaS administration portals, or similar tools.
  • Ability to prioritize competing technical and operational needs and communicate effectively with leadership, technical teams, vendors, and business stakeholders.
  • Strong written and verbal communication skills.
  • Demonstrated ability to develop team members, improve engineering practices, reinforce accountability, manage technical debt, and maintain reliable service delivery.
  • Preferred: experience leading distributed or remote teams.
  • Preferred: experience with Okta, Exchange Online, Teams, SharePoint, OneDrive, group policy, privileged access, and account lifecycle processes.
  • Preferred: experience with PowerShell or other scripting and automation tools.
  • Preferred: experience with software asset management, vendor governance, tool rationalization, license optimization, application lifecycle planning, feature adoption campaigns, service catalogs, or technology value realization.
  • Preferred: experience supporting regulated or compliance-driven environments.
  • Preferred: relevant certifications such as Microsoft, Cisco, AWS, VMware, Nutanix, NetApp, Check Point, ITIL, or equivalent credentials.

Beneficii

  • Annual cash bonus
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) plan

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Maxibook OÜ
EducațieInteligență artificialăSaaS
RemoteContractNivel mediuSeniorLimbă Obligatorie: arabăLimbă Obligatorie: englezăLimbă Obligatorie: japonezăLimbă Obligatorie: coreeanăInteligență artificială

Help Maxibook, an AI education startup, adapt English scientific content for Korean, Japanese, or Arabic audiences. Assess AI-generated material for accurate concepts, natural language, and academic credibility.

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