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MRO
MRO
1,001 – 5,000 Employees
H1B Visa SponsorComplianceHealthcareSaaS
MRO is an enterprise healthcare software company focused on secure clinical data exchange and information management. Its Clinical Data Exchange Platform (CDXP) and modular solutions help hospitals, health systems, ambulatory practices, payers, registries, and clinical data requesters curate, normalize, and exchange data across complex healthcare environments. By connecting with hundreds of disparate EHRs, MRO supports release-of-information operations, compliance workflows, MIPS and quality reporting, ACO tracking, and clinical intelligence while reducing administrative work and helping healthcare organizations deliver more patient-focused care. The company emphasizes security and regulatory compliance and has received Best in KLAS recognition for Release of Information.
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Systems Engineering Manager — Remote, United States

Lead teams and service delivery across Microsoft 365, identity, monitoring, and shared infrastructure platforms. Oversee vendors, technical operations, software tooling, lifecycle management, and continuous service improvement.

USUnited States
$121,000 – $164,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredSystems Engineer
AWSAzureITSMVMware

Description

  • Lead, coach, and develop a team supporting enterprise infrastructure, application services, documentation, vendor coordination, operational improvement, and customer-focused support.
  • Manage delivery and lifecycle coordination for Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patching, Azure AVD/VDI, certificate management, and related shared infrastructure.
  • Own inventories and ongoing stewardship for third-party applications and software tools used by software engineering teams.
  • Document how third-party applications, engineering tools, and infrastructure services support products, development workflows, integrations, and operational support.
  • Collaborate with software engineering, product, architecture, security, procurement, vendor management, service desk, operations, and business stakeholders.
  • Establish service dependencies, architecture standards, technical handoffs, escalation routes, ownership boundaries, operational readiness criteria, and lifecycle plans.
  • Convert service standards into procedures, runbooks, ticket workflows, monitoring responses, patch schedules, certificate renewal tasks, user communications, and repeatable support practices.
  • Increase software tool utilization, feature adoption, process efficiency, and value realization.
  • Maintain service documentation, application inventories, integration records, ownership details, vendor contacts, support procedures, license and renewal data, upgrade plans, knowledge articles, and handoff materials.
  • Coordinate infrastructure changes, patching, upgrades, deployments, certificate renewals, access updates, monitoring enhancements, and maintenance windows.
  • Monitor service performance, incident trends, adoption, license utilization, application risk, vendor support, documentation gaps, lifecycle issues, and improvement opportunities, reporting recommendations to leadership.
  • Conduct one-to-one meetings, provide performance feedback, set goals, coordinate staffing, support career development, and plan succession for direct reports.
  • Demonstrate clear communication, accountability, sound judgment, urgency, security awareness, and customer-focused service.

Requirements

  • Bachelor’s degree in computer science, information technology, engineering, business information systems, or a related field, or an equivalent combination of education, technical experience, service management, and leadership experience.
  • At least five years of experience in systems engineering, infrastructure services, enterprise applications, technical service management, software tooling administration, or a related enterprise IT role.
  • At least three years of experience leading, managing, supervising, mentoring, or coordinating technical teams responsible for infrastructure, applications, software tools, or operational support.
  • Strong working knowledge of Microsoft 365, Active Directory, Entra ID, Windows Server, identity lifecycle processes, access administration, group policy concepts, and enterprise collaboration and identity services.
  • Experience coordinating patching, monitoring, alerting, observability, certificate management, Azure AVD/VDI, endpoint or infrastructure dependencies, operational readiness, and recurring maintenance.
  • Experience managing third-party application, engineering tool, SaaS, or vendor-supported software inventories, including ownership, usage context, vendor contacts, support agreements, renewals, versions, upgrades, and documentation.
  • Ability to understand and document how infrastructure, third-party applications, engineering tools, integrations, and vendor platforms support products, workflows, security requirements, and operations.
  • Experience handling incident response, escalations, change records, implementation planning, service requests, documentation, service catalogs, application inventories, and technical risk through ITSM platforms such as Jira Service Management.
  • Experience with monitoring, reporting, analytics, utilization, or observability platforms such as DataDog, SolarWinds, Azure Monitor, Microsoft 365 admin reporting, SaaS administration portals, or similar tools.
  • Ability to prioritize competing technical and operational needs and communicate effectively with leadership, technical teams, vendors, and business stakeholders.
  • Strong written and verbal communication skills.
  • Demonstrated ability to develop team members, improve engineering practices, reinforce accountability, manage technical debt, and maintain reliable service delivery.
  • Preferred: experience leading distributed or remote teams.
  • Preferred: experience with Okta, Exchange Online, Teams, SharePoint, OneDrive, group policy, privileged access, and account lifecycle processes.
  • Preferred: experience with PowerShell or other scripting and automation tools.
  • Preferred: experience with software asset management, vendor governance, tool rationalization, license optimization, application lifecycle planning, feature adoption campaigns, service catalogs, or technology value realization.
  • Preferred: experience supporting regulated or compliance-driven environments.
  • Preferred: relevant certifications such as Microsoft, Cisco, AWS, VMware, Nutanix, NetApp, Check Point, ITIL, or equivalent credentials.

Benefits

  • Annual cash bonus
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) plan

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