MRO
MRO
MRO एक एंटरप्राइज़ हेल्थकेयर सॉफ़्टवेयर कंपनी है, जो सुरक्षित क्लिनिकल डेटा एक्सचेंज और सूचना प्रबंधन पर केंद्रित है। इसका क्लिनिकल डेटा एक्सचेंज प्लेटफ़ॉर्म (CDXP) और मॉड्यूलर समाधान अस्पतालों, हेल्थ सिस्टम्स, एम्बुलेटरी प्रैक्टिसेज़, भुगतानकर्ताओं, रजिस्ट्रियों और क्लिनिकल डेटा अनुरोधकर्ताओं को जटिल हेल्थकेयर परिवेशों में डेटा को व्यवस्थित, सामान्यीकृत और साझा करने में मदद करते हैं। सैकड़ों अलग-अलग EHR प्रणालियों से जुड़कर MRO सूचना जारी करने के संचालन, अनुपालन वर्कफ़्लो, MIPS और गुणवत्ता रिपोर्टिंग, ACO ट्रैकिंग तथा क्लिनिकल इंटेलिजेंस को सक्षम बनाता है। साथ ही, यह प्रशासनिक कार्यभार कम करने और हेल्थकेयर संगठनों को अधिक रोगी-केंद्रित देखभाल प्रदान करने में सहायता करता है। कंपनी सुरक्षा और नियामक अनुपालन पर ज़ोर देती है और इसे Release of Information के लिए Best in KLAS मान्यता मिल चुकी है।

Systems Engineering Manager — Remote, United States

Lead teams and service delivery across Microsoft 365, identity, monitoring, and shared infrastructure platforms. Oversee vendors, technical operations, software tooling, lifecycle management, and continuous service improvement.

विवरण

  • Lead, coach, and develop a team supporting enterprise infrastructure, application services, documentation, vendor coordination, operational improvement, and customer-focused support.
  • Manage delivery and lifecycle coordination for Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patching, Azure AVD/VDI, certificate management, and related shared infrastructure.
  • Own inventories and ongoing stewardship for third-party applications and software tools used by software engineering teams.
  • Document how third-party applications, engineering tools, and infrastructure services support products, development workflows, integrations, and operational support.
  • Collaborate with software engineering, product, architecture, security, procurement, vendor management, service desk, operations, and business stakeholders.
  • Establish service dependencies, architecture standards, technical handoffs, escalation routes, ownership boundaries, operational readiness criteria, and lifecycle plans.
  • Convert service standards into procedures, runbooks, ticket workflows, monitoring responses, patch schedules, certificate renewal tasks, user communications, and repeatable support practices.
  • Increase software tool utilization, feature adoption, process efficiency, and value realization.
  • Maintain service documentation, application inventories, integration records, ownership details, vendor contacts, support procedures, license and renewal data, upgrade plans, knowledge articles, and handoff materials.
  • Coordinate infrastructure changes, patching, upgrades, deployments, certificate renewals, access updates, monitoring enhancements, and maintenance windows.
  • Monitor service performance, incident trends, adoption, license utilization, application risk, vendor support, documentation gaps, lifecycle issues, and improvement opportunities, reporting recommendations to leadership.
  • Conduct one-to-one meetings, provide performance feedback, set goals, coordinate staffing, support career development, and plan succession for direct reports.
  • Demonstrate clear communication, accountability, sound judgment, urgency, security awareness, and customer-focused service.

आवश्यकताएँ

  • Bachelor’s degree in computer science, information technology, engineering, business information systems, or a related field, or an equivalent combination of education, technical experience, service management, and leadership experience.
  • At least five years of experience in systems engineering, infrastructure services, enterprise applications, technical service management, software tooling administration, or a related enterprise IT role.
  • At least three years of experience leading, managing, supervising, mentoring, or coordinating technical teams responsible for infrastructure, applications, software tools, or operational support.
  • Strong working knowledge of Microsoft 365, Active Directory, Entra ID, Windows Server, identity lifecycle processes, access administration, group policy concepts, and enterprise collaboration and identity services.
  • Experience coordinating patching, monitoring, alerting, observability, certificate management, Azure AVD/VDI, endpoint or infrastructure dependencies, operational readiness, and recurring maintenance.
  • Experience managing third-party application, engineering tool, SaaS, or vendor-supported software inventories, including ownership, usage context, vendor contacts, support agreements, renewals, versions, upgrades, and documentation.
  • Ability to understand and document how infrastructure, third-party applications, engineering tools, integrations, and vendor platforms support products, workflows, security requirements, and operations.
  • Experience handling incident response, escalations, change records, implementation planning, service requests, documentation, service catalogs, application inventories, and technical risk through ITSM platforms such as Jira Service Management.
  • Experience with monitoring, reporting, analytics, utilization, or observability platforms such as DataDog, SolarWinds, Azure Monitor, Microsoft 365 admin reporting, SaaS administration portals, or similar tools.
  • Ability to prioritize competing technical and operational needs and communicate effectively with leadership, technical teams, vendors, and business stakeholders.
  • Strong written and verbal communication skills.
  • Demonstrated ability to develop team members, improve engineering practices, reinforce accountability, manage technical debt, and maintain reliable service delivery.
  • Preferred: experience leading distributed or remote teams.
  • Preferred: experience with Okta, Exchange Online, Teams, SharePoint, OneDrive, group policy, privileged access, and account lifecycle processes.
  • Preferred: experience with PowerShell or other scripting and automation tools.
  • Preferred: experience with software asset management, vendor governance, tool rationalization, license optimization, application lifecycle planning, feature adoption campaigns, service catalogs, or technology value realization.
  • Preferred: experience supporting regulated or compliance-driven environments.
  • Preferred: relevant certifications such as Microsoft, Cisco, AWS, VMware, Nutanix, NetApp, Check Point, ITIL, or equivalent credentials.

लाभ

  • Annual cash bonus
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) plan

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