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Elo
Elo
501 – 1.000 Angajați
Sponsor pentru viza H1BB2CFintechServicii bancare
Elo este o companie braziliană de tehnologie financiară și plăți care deservește consumatori și companii prin produse de carduri de debit și de credit. Portofoliul său include carduri pentru utilizarea de zi cu zi, oferte premium și co-branduite, precum Diners Club și Nanquim, precum și servicii pentru recompense, promoții, plăți către comercianți, portofele digitale și tranzacții contactless. Cu accent pe nevoile de plată personale și de afaceri, Elo operează la intersecția dintre sectorul bancar, tehnologia financiară și comerțul destinat consumatorilor.
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Locurile de muncă ale companiei

Solution Architect - Bentonville, AR (Onsite)

Join Elo as a Solution Architect supporting touchscreen hardware and software solutions. Act as the technical customer contact for integrations, troubleshooting, onboarding, and pre-sales support.

USStatele Unite ale Americii
80.000 $ – 110.000 $ / an
La sediuNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăInginer de soluții
AndroidLinux

Descriere

  • Act as the main technical liaison among Elo, customers, and partners
  • Collaborate with Sales Account Managers and Program Managers on customer product setup
  • Investigate technical problems and customer questions before escalating them to Solutions Architects or Engineering
  • Help customers complete major upgrades, migrations, and feature implementations with minimal disruption
  • Capture, track, and advocate for customer feature requests and bug fixes, including their business impact, for Product teams
  • Support product onboarding, feature launches, and recommended configuration practices
  • Help customers improve platform usage and derive greater value from their investment
  • Deliver technical consulting, solution recommendations, and pre-sales support onsite and remotely
  • Develop technical documentation and introductory workflow guides
  • Train members of customer teams on relevant products and processes
  • Maintain product certifications, technical training, and current product knowledge
  • Exchange troubleshooting methods, product insights, and best practices with colleagues

Cerințe

  • The role is based in Bentonville, Arkansas
  • A bachelor's degree in Computer Science or Engineering is preferred
  • At least 1–3 years of experience in a technical customer-facing position, such as Technical Support Engineer, Implementation Specialist, or Solutions Engineer
  • Working knowledge of Android and Linux operating systems
  • Familiarity with point-of-sale systems, peripherals, software applications, SDKs, and drivers
  • Understanding of the complete software development lifecycle
  • Knowledge of continuous integration and continuous deployment practices
  • Experience with modern software development or operations tools and technologies
  • Strong technical presentation and communication abilities
  • Willingness to travel
  • Ability to meet OSHA single-person lifting requirements
  • Ability to sit, stand, bend, or walk for extended periods
  • Ability to travel within the United States and internationally
  • Availability to work a standard full-time schedule

Beneficii

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid vacation
  • 401(k) plan
  • Long- and short-term disability coverage
  • Tuition reimbursement
  • Competitive total compensation package

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