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iPiD
iPiD
11 – 50 Angajați
APIFinanțeFintech
iPiD dezvoltă soluții de date și identitate pentru industria plăților. Platforma sa ajută băncile, companiile de tehnologie financiară, furnizorii de servicii de plată și portofelele digitale să verifice numele beneficiarilor, detaliile conturilor și alte informații despre plăți prin API-uri și instrumente conexe. Prin sprijinirea conformității și a acurateței operaționale în tranzacțiile transfrontaliere, iPiD ajută instituțiile financiare să îmbunătățească securitatea și fiabilitatea plăților, lucrând în același timp alături de infrastructura existentă.
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Locurile de muncă ale companiei

Implementation and Customer Success Specialist – Kuala Lumpur Hybrid

Support the implementation and adoption of iPiD’s account-verification payment solutions for fintech clients. The role covers pre-sales support, API onboarding, integration troubleshooting, customer training, and ongoing success management.

MYMalaysia
8.000 RM – 11.500 RM / an
HibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
Cloud

Descriere

  • Support sales-led pre-sales activities and advise prospects throughout the evaluation process.
  • Create product demonstrations, presentations, and technical materials that support customer sign-ups.
  • Assess customer needs and convert them into practical solution plans.
  • Assist with customer implementations, onboarding, and software integrations.
  • Collect requirements, configure integrations, and verify API workflows with customer technical teams.
  • Investigate API integration problems by reviewing request and response data.
  • Work with Product and Engineering to address complex technical issues.
  • Test and validate API integrations with tools including Postman.
  • Record lessons learned and expand internal knowledge-sharing resources.
  • Act as the main customer contact after implementation and build lasting relationships.
  • Lead customer training, enablement sessions, and best-practice guidance.
  • Review customer usage and feedback to uncover pain points, improvement areas, and expansion opportunities.
  • Raise customer issues and risks early enough to protect the client experience.
  • Help drive retention and advocacy by enabling customers to achieve measurable outcomes.

Cerințe

  • At least two years of experience in implementation, solutions consulting, technical support, technical account management, or API- and integration-focused customer success.
  • At least one year of practical experience with REST APIs, software integrations, and SaaS platforms.
  • Solid knowledge of software development lifecycles and technical implementation processes.
  • Demonstrated pre-sales and client relationship management experience beyond ticket handling or general customer service.
  • Familiarity with APIs, databases, and cloud technologies.
  • Proficiency with project management tools and methods.
  • Strong problem-solving ability paired with a customer-first mindset.
  • Excellent English communication skills, including the ability to explain technical concepts to non-technical stakeholders.
  • Ability to coordinate several projects and competing priorities at once.
  • Proven ability to manage multiple customer relationships concurrently.
  • A proactive, driven working style with careful attention to detail.
  • Ability to work independently while contributing reliably as a collaborative team member.
  • Experience in a globally distributed startup or high-growth environment is advantageous.
  • Knowledge of OpenPGP and RSA is an additional advantage.
  • Valid authorization to work in the location where the position is based.

Beneficii

  • Help strengthen trust in global payments by addressing practical challenges for financial institutions, fintech companies, and businesses worldwide.
  • Work with global customers and payment ecosystems alongside experienced professionals in fintech, payments, and technology.
  • Contribute visibly in a collaborative setting with opportunities for learning and career development.
  • Eligibility to participate in the Employee Stock Option Plan (ESOP).
  • Recruitment-process accommodations are available upon request.

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