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Elo
Elo
501 – 1,000 Employees
H1B Visa SponsorB2CBankingFintech
Elo is a Brazilian fintech and payments company serving consumers and businesses through debit and credit card products. Its portfolio includes everyday cards, premium and co-branded offerings such as Diners Club and Nanquim, and services supporting rewards, promotions, merchant payments, digital wallets, and contactless transactions. With a focus on personal and business payment needs, Elo operates at the intersection of banking, financial technology, and consumer commerce.
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Solution Architect - Bentonville, AR (Onsite)

Join Elo as a Solution Architect supporting touchscreen hardware and software solutions. Act as the technical customer contact for integrations, troubleshooting, onboarding, and pre-sales support.

USUnited States
$80,000 – $110,000 / year
On-siteFull-timeJuniorNo degree requiredEnglish RequiredSolutions Engineer
AndroidLinux

Description

  • Act as the main technical liaison among Elo, customers, and partners
  • Collaborate with Sales Account Managers and Program Managers on customer product setup
  • Investigate technical problems and customer questions before escalating them to Solutions Architects or Engineering
  • Help customers complete major upgrades, migrations, and feature implementations with minimal disruption
  • Capture, track, and advocate for customer feature requests and bug fixes, including their business impact, for Product teams
  • Support product onboarding, feature launches, and recommended configuration practices
  • Help customers improve platform usage and derive greater value from their investment
  • Deliver technical consulting, solution recommendations, and pre-sales support onsite and remotely
  • Develop technical documentation and introductory workflow guides
  • Train members of customer teams on relevant products and processes
  • Maintain product certifications, technical training, and current product knowledge
  • Exchange troubleshooting methods, product insights, and best practices with colleagues

Requirements

  • The role is based in Bentonville, Arkansas
  • A bachelor's degree in Computer Science or Engineering is preferred
  • At least 1–3 years of experience in a technical customer-facing position, such as Technical Support Engineer, Implementation Specialist, or Solutions Engineer
  • Working knowledge of Android and Linux operating systems
  • Familiarity with point-of-sale systems, peripherals, software applications, SDKs, and drivers
  • Understanding of the complete software development lifecycle
  • Knowledge of continuous integration and continuous deployment practices
  • Experience with modern software development or operations tools and technologies
  • Strong technical presentation and communication abilities
  • Willingness to travel
  • Ability to meet OSHA single-person lifting requirements
  • Ability to sit, stand, bend, or walk for extended periods
  • Ability to travel within the United States and internationally
  • Availability to work a standard full-time schedule

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid vacation
  • 401(k) plan
  • Long- and short-term disability coverage
  • Tuition reimbursement
  • Competitive total compensation package

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