Omilia - Conversational Intelligence
Omilia - Conversational Intelligence
201 – 500 Employees
ConsultingInsuranceTravel
Omilia develops conversational intelligence technology for customer service, combining voice and chat capabilities in its Omilia Cloud Platform. The platform supports natural, end-to-end interactions with tools such as real-time agent assistance, voice biometrics designed to help prevent fraud, and analytics for understanding customer needs. Omilia works with organizations in sectors including finance, insurance, retail, automotive, and travel, helping them automate service workflows while maintaining secure and personalized customer experiences.

Junior Data Analyst / Computational Linguist — Full-Time Remote in Greece

Help improve Omilia’s production drive-thru Voice AI by analyzing operational data and strengthening NLU models, conversation flows, and LLM behavior.

Description

  • Improve Omilia’s Drive-Thru Voice AI, which processes orders for thousands of quick-service restaurants
  • Monitor system performance and analyze production data
  • Translate analytical findings into improvements to NLU models, conversation flows, and LLM behavior
  • Write SQL queries and create reports and dashboards
  • Monitor KPIs and identify opportunities to optimize the system
  • Review real drive-thru conversations
  • Detect error patterns and recommend practical improvements to accuracy and user experience
  • Implement and rigorously test semantic models and conversation flows using machine learning, rule-based methods, and LLMs
  • Write SQL queries and create reports and dashboards
  • Monitor KPIs and identify opportunities to optimize the system
  • Review real drive-thru conversations

Requirements

  • Degree in computational linguistics, data science, computer science, or a related discipline, or equivalent experience
  • At least one year of experience in data analysis or natural language processing
  • Experience using SQL and visualization tools to query data, present findings, and build dashboards
  • Ability to analyze complex datasets, derive actionable insights, and support business decisions
  • Excellent spoken and written English
  • Strong communication skills and the ability to explain findings to technical and business audiences
  • Reliable performance under demanding deadlines
  • Experience with voice- or chat-based dialogue systems is a plus
  • Experience with production NLU, NLP, or agentic solutions is a plus
  • Spanish language knowledge is a plus

Benefits

  • Competitive compensation
  • Long-term employment with vacation days
  • Professional development through courses and training
  • Opportunity to contribute to advanced technology products with global impact in the service industry
  • Collaborative colleagues in a friendly work environment
  • Apple equipment
  • Equal-opportunity employment in a diverse and inclusive workplace

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