Elo
Elo
Elo — тұтынушылар мен бизнеске дебеттік және кредиттік карталар ұсынатын бразилиялық финтех және төлем компаниясы. Оның портфеліне күнделікті қолдануға арналған карталар, сондай-ақ Diners Club және Nanquim сияқты премиум әрі бірлескен брендтік ұсыныстар және бонустарды, акцияларды, саудагерлер төлемдерін, цифрлық әмияндарды және контактісіз транзакцияларды қолдайтын қызметтер кіреді. Жеке және бизнеске арналған төлем қажеттіліктеріне назар аудара отырып, Elo банк ісі, қаржылық технологиялар және тұтынушылық сауда тоғысындағы бағытта жұмыс істейді.

Solution Architect - Bentonville, AR (Onsite)

Join Elo as a Solution Architect supporting touchscreen hardware and software solutions. Act as the technical customer contact for integrations, troubleshooting, onboarding, and pre-sales support.

Сипаттама

  • Act as the main technical liaison among Elo, customers, and partners
  • Collaborate with Sales Account Managers and Program Managers on customer product setup
  • Investigate technical problems and customer questions before escalating them to Solutions Architects or Engineering
  • Help customers complete major upgrades, migrations, and feature implementations with minimal disruption
  • Capture, track, and advocate for customer feature requests and bug fixes, including their business impact, for Product teams
  • Support product onboarding, feature launches, and recommended configuration practices
  • Help customers improve platform usage and derive greater value from their investment
  • Deliver technical consulting, solution recommendations, and pre-sales support onsite and remotely
  • Develop technical documentation and introductory workflow guides
  • Train members of customer teams on relevant products and processes
  • Maintain product certifications, technical training, and current product knowledge
  • Exchange troubleshooting methods, product insights, and best practices with colleagues

Талаптар

  • The role is based in Bentonville, Arkansas
  • A bachelor's degree in Computer Science or Engineering is preferred
  • At least 1–3 years of experience in a technical customer-facing position, such as Technical Support Engineer, Implementation Specialist, or Solutions Engineer
  • Working knowledge of Android and Linux operating systems
  • Familiarity with point-of-sale systems, peripherals, software applications, SDKs, and drivers
  • Understanding of the complete software development lifecycle
  • Knowledge of continuous integration and continuous deployment practices
  • Experience with modern software development or operations tools and technologies
  • Strong technical presentation and communication abilities
  • Willingness to travel
  • Ability to meet OSHA single-person lifting requirements
  • Ability to sit, stand, bend, or walk for extended periods
  • Ability to travel within the United States and internationally
  • Availability to work a standard full-time schedule

Артықшылықтар

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid vacation
  • 401(k) plan
  • Long- and short-term disability coverage
  • Tuition reimbursement
  • Competitive total compensation package

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