DailyPay este o companie de tehnologie financiară care activează la intersecția dintre fintech, serviciile B2B și tehnologia pentru resurse umane. Platforma sa de plată la cerere le permite angajaților să acceseze veniturile pe care le-au câștigat deja înainte de ziua obișnuită de plată, oferindu-le mai multă flexibilitate în gestionarea finanțelor personale. DailyPay oferă această posibilitate angajatorilor care doresc să consolideze implicarea angajaților, să sprijine bunăstarea financiară și să îmbunătățească recrutarea și retenția.
Senior Strategic Client Success Manager — DailyPay, New York Hybrid
Lead strategic enterprise relationships for DailyPay’s on-demand pay platform. Drive customer adoption, retention, expansion, and executive engagement across major accounts.
Descriere
- Own the customer journey from kickoff and launch through long-term success as the main point of contact
- Establish shared success measures and demonstrate realized value to partners
- Build strong relationships with stakeholders in HR, Payroll, IT, Finance, and executive leadership
- Develop strategic account plans and monitor execution of tactical priorities
- Support communications and launch planning for large enterprise customers
- Work with Growth, Marketing, Product, and Operations to increase adoption and customer satisfaction
- Coordinate customer escalations and drive timely resolutions
- Pursue upsell and cross-sell opportunities while addressing potential churn risks
- Review reports and trends to inform account strategies and customer improvements
- Translate customer feedback into product enhancements and provide insights to internal teams
- Deliver against growth targets while maintaining strong customer satisfaction
- Act as a trusted advisor to strategic customers and uncover additional business opportunities
Cerințe
- At least 7–10 years of Customer Success experience in a fast-paced HCM or SaaS organization
- Background managing Fortune 500 or national customer accounts
- Proven ability to communicate with, present to, and influence executive-level customer stakeholders
- Strong experience using CRM platforms such as Salesforce or HubSpot
- Experience working with Catalyst
- In-depth knowledge of HCM, HR, or Payroll software
- Analytical approach with the ability to turn data into actionable insights and decisions
- Demonstrated success collaborating across functional teams
- Ability to work effectively amid ambiguity and rapidly changing domains
- Record of exceeding retention, customer satisfaction, and upsell or cross-sell objectives
- Legal authorization to work in the United States
- Ability to disclose current or anticipated employment visa sponsorship needs
Beneficii
- Comprehensive medical, vision, and dental coverage
- Equity ownership opportunity
- Life and accidental death and dismemberment insurance
- Short- and long-term disability coverage
- Employee Assistance Program
- Employee Resource Groups
- Company outings and events
- Unlimited paid time off
- 401(k) plan with company match
- Inclusive and professional workplace
- Peer advocacy and transparent career development
- Reasonable accommodations during the hiring process