FairMoney este o companie de tehnologie financiară care dezvoltă servicii de banking mobil pentru utilizatorii de internet din întreaga lume. Platforma sa deservește peste 5 milioane de utilizatori din Nigeria, oferind împrumuturi personale și pentru afaceri, produse de economisire precum FairSave și FairLock, plăți de facturi și servicii de carduri. Compania se concentrează pe accesibilizarea instrumentelor financiare de zi cu zi, ajutând în același timp clienții să își gestioneze finanțele personale și să își susțină afacerile. Echipa FairMoney activează în domeniul tehnologiei financiare, al serviciilor bancare și al serviciilor financiare destinate consumatorilor, iar produsele sale sunt concepute pentru o bază largă și în creștere de clienți digitali.
Senior Operations Manager in Lagos Nigeria Hybrid at FairMoney
Senior Operations Manager leading the scale-up of FairMoney’s mobile banking and POS operations across Nigeria. The role oversees teams, financial discipline, risk controls, and operational transformation.
Descriere
- Direct and continuously improve end-to-end operations across GPS, back-office, finance, field operations, service delivery, and supporting teams.
- Provide strategic and hands-on leadership across multifunctional and, where relevant, multiregional operations, with clear accountability, operating rhythms, and performance standards.
- Manage operational KPIs, dashboards, service levels, productivity, cost efficiency, customer outcomes, and corrective actions, using data to support sustainable performance.
- Work with senior leadership to convert company strategy into operating plans, resource decisions, growth priorities, and scalable processes.
- Lead process transformation, standardization, and continuous-improvement programs that strengthen efficiency, quality, scalability, and customer satisfaction.
- Maintain operational and financial rigor through budget oversight, cost control, performance forecasting, and commercial awareness.
- Uphold effective risk management, compliance, controls, and regulatory requirements across operational activities.
- Build strong teams through coaching, succession planning, leadership development, performance management, and a culture of ownership and collaboration.
- Direct operational change and expansion programs, including new-market, product, channel, or service launches when required.
- Address complex operational challenges and escalated customer or stakeholder complaints by identifying root causes and implementing preventative measures.
- Build trusted relationships with senior internal stakeholders and external partners to align operations and support effective execution.
Cerințe
- At least seven years of progressive experience in operations, commercial management, business management, financial services, fintech, banking, FMCG, or a similarly complex, high-growth environment.
- Experience overseeing large, distributed, or multiregional operations with substantial workforce or partner-network responsibility.
- Demonstrated responsibility for P&L, budgets, cost management, commercial performance, or financially accountable operational decisions.
- A strong record of scaling operations, building distribution or service networks, entering new markets, and creating operating models that can be replicated across locations.
- Evidence of delivering measurable growth and operational results through data-led territory planning, KPI management, resource allocation, and performance optimization.
- Thorough knowledge of operational risk, controls, compliance, customer protection, and sustainable growth in financial services or another highly regulated sector.
- Exceptional people leadership, including managing managers, developing leadership pipelines, coaching high performers, and creating accountable cultures.
- Strong change-management and transformation capability, demonstrated through introducing new working methods, improving processes, and driving adoption across teams.
- Excellent executive communication, stakeholder management, negotiation, problem-solving, and decision-making abilities.
- Advanced analytical and business-intelligence skills, including strong proficiency with KPI dashboards, Microsoft Office, Google Workspace, and operational reporting.
- Bachelor’s degree in Finance, Business Administration, Accounting, Risk Management, Economics, or a related field.
- Experience collaborating with international or cross-cultural teams is highly desirable.
Beneficii
- Private health insurance
- Pension plan
- Training and development
- Hybrid work
- Paid time off