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Fable
Fable
11 – 50 Angajați
Sponsor pentru viza de lucrător calificatAsistență medicalăConsultanțăLogistică
Fable este o companie de tehnologie pentru accesibilitate digitală, iar platforma sa îi ajută pe responsabilii cu accesibilitatea, designerii UX, managerii de produs și ingineri să creeze produse mai incluzive. Abordarea companiei se bazează pe cercetare și testare cu participarea persoanelor cu dizabilități și este susținută de servicii de testare a accesibilității, instruire personalizată și instrumente precum Scala de Utilizabilitate Accesibilă. Fable colaborează cu organizații din diverse sectoare, inclusiv comerț cu amănuntul, comerț electronic, servicii financiare și media, oferind securitate de nivel enterprise pentru platforma sa. Compania a atras și 25 de milioane de dolari într-o rundă de finanțare Series B pentru a-și susține activitatea în domeniul accesibilității digitale.
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Locurile de muncă ale companiei

Senior Enterprise Customer Success Manager

Lead enterprise retention, renewals, and product adoption at Fable, a company focused on digital accessibility. Build executive relationships and help customers strengthen inclusive research practices.

CACanada
115.000 $ – 150.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage retention and sustained product use across enterprise accounts
  • Build trusted relationships with senior leaders in accessibility, design, product, UX, engineering, and research
  • Guide customers from onboarding and adoption through renewal
  • Increase platform use and help customers establish consistent accessibility research practices
  • Use product data and customer insights to spot churn risks and lead response plans
  • Create and deliver shared success plans with measurable usage goals, business outcomes, milestones, and clear owners
  • Lead renewals and meet gross and net revenue retention targets
  • Develop renewal business cases and find expansion opportunities with Sales
  • Prepare and manage renewal proposals and order forms with Legal, Security, Finance, and Sales
  • Maintain renewal forecasts and lead commercial discussions
  • Run business reviews, show customer impact, and secure stakeholder commitments
  • Build customer advocates and identify reference and case study opportunities
  • Work with Platform Support and Innovation to resolve issues and remove barriers to adoption
  • Coordinate account plans with Sales, Product, Marketing, and Finance
  • Bring customer feedback and renewal insights into product and roadmap discussions
  • Improve Customer Success processes, playbooks, and engagement approaches

Cerințe

  • At least four years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role
  • At least three years managing enterprise customer relationships
  • Experience supporting renewals, commercial discussions, and cross-functional deal coordination
  • Experience using or experimenting with AI for research, preparation, follow-ups, analysis, or workflow automation
  • Ability to adapt working methods with AI tools to develop new approaches, improve processes, and increase day-to-day efficiency
  • Experience in a startup or scale-up environment
  • Proficiency with CRM and Customer Success platforms such as HubSpot
  • Willingness to learn about accessibility and follow inclusive design practices
  • Ability to work within North American time zones
  • Applicants must be based in the Greater Toronto area

Beneficii

  • Stock options
  • Career growth opportunities
  • Professional development support
  • Health and dental coverage
  • Accessibility accommodations during hiring or employment

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