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Fable
Fable
11 – 50 कर्मचारी
कुशल कामगार वीज़ा प्रायोजकपरामर्शलॉजिस्टिक्सस्वास्थ्य सेवा
Fable is a digital accessibility technology company whose platform helps accessibility leaders, UX designers, product managers, and engineers build more inclusive products. Its approach centers on research and testing with people with disabilities, supported by accessibility testing services, custom training, and tools such as the Accessible Usability Scale. Fable works with organizations across sectors including retail, e-commerce, financial services, and media, with enterprise-level security for its platform. The company has also raised a $25 million Series B to support its work in digital accessibility.
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कंपनी की नौकरियाँ

Senior Enterprise Customer Success Manager

Lead enterprise retention, renewals, and product adoption at Fable, a company focused on digital accessibility. Build executive relationships and help customers strengthen inclusive research practices.

CAकनाडा
$1,15,000 – $1,50,000 / वर्ष
रिमोटपूर्णकालिकवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

विवरण

  • Manage retention and sustained product use across enterprise accounts
  • Build trusted relationships with senior leaders in accessibility, design, product, UX, engineering, and research
  • Guide customers from onboarding and adoption through renewal
  • Increase platform use and help customers establish consistent accessibility research practices
  • Use product data and customer insights to spot churn risks and lead response plans
  • Create and deliver shared success plans with measurable usage goals, business outcomes, milestones, and clear owners
  • Lead renewals and meet gross and net revenue retention targets
  • Develop renewal business cases and find expansion opportunities with Sales
  • Prepare and manage renewal proposals and order forms with Legal, Security, Finance, and Sales
  • Maintain renewal forecasts and lead commercial discussions
  • Run business reviews, show customer impact, and secure stakeholder commitments
  • Build customer advocates and identify reference and case study opportunities
  • Work with Platform Support and Innovation to resolve issues and remove barriers to adoption
  • Coordinate account plans with Sales, Product, Marketing, and Finance
  • Bring customer feedback and renewal insights into product and roadmap discussions
  • Improve Customer Success processes, playbooks, and engagement approaches

आवश्यकताएँ

  • At least four years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role
  • At least three years managing enterprise customer relationships
  • Experience supporting renewals, commercial discussions, and cross-functional deal coordination
  • Experience using or experimenting with AI for research, preparation, follow-ups, analysis, or workflow automation
  • Ability to adapt working methods with AI tools to develop new approaches, improve processes, and increase day-to-day efficiency
  • Experience in a startup or scale-up environment
  • Proficiency with CRM and Customer Success platforms such as HubSpot
  • Willingness to learn about accessibility and follow inclusive design practices
  • Ability to work within North American time zones
  • Applicants must be based in the Greater Toronto area

लाभ

  • Stock options
  • Career growth opportunities
  • Professional development support
  • Health and dental coverage
  • Accessibility accommodations during hiring or employment

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