Monkey este o companie braziliană de tehnologie financiară, fondată în 2016, care dezvoltă software B2B ca serviciu pentru finanțarea creanțelor și capitalului de lucru. Platforma sa white-label ajută companiile și instituțiile financiare să gestioneze creanțele provenite din facturi, tranzacții cu cardul și efecte comerciale electronice și să se conecteze cu peste 100 de instituții financiare pentru a-și finanța operațiunile. Platforma oferă și programe de plată anticipată pentru furnizori, precum și instrumente pentru înregistrarea, gestionarea și optimizarea creditelor garantate cu facturi. Domeniile de recrutare ale Monkey includ tehnologia financiară, software-ul ca serviciu și B2B.
Senior Customer Success Manager
Lead customer onboarding, retention, and expansion at Monkey, a fintech focused on invoice advances. Track portfolio performance, build customer relationships, and support account growth.
Descriere
- Track portfolio performance across MRR, NPS, engagement, DPO, TPV, revenue, churn, and other key measures.
- Gather structured customer feedback and turn insights into action plans and improvements to products and processes.
- Oversee new customer onboarding, coordinating implementation, expectations, goals, and early value delivery.
- Advise active customers on ways to optimize their use of the service and identify expansion and revenue opportunities.
- Run recurring customer meetings to review results, metrics, next steps, and strategic opportunities.
- Develop and carry out customer growth plans with the Account Manager.
- Coordinate with the Account Manager, Sales, Product, Engagement, and partners to keep teams aligned.
- Maintain accurate CRM and system records to support revenue forecasting and visibility into portfolio health and potential.
Cerințe
- Bachelor’s degree.
- Prior experience in Customer Success, Account Management, or a related field.
- Experience with customer onboarding, solution implementation, and managing the customer journey.
- Experience tracking and managing metrics such as MRR, NPS, churn, adoption, and engagement.
- Experience using CRM tools such as Salesforce, HubSpot, or similar platforms.
- Familiarity with B2B environments and customer portfolio management.
- Experience in technology, financial services, or platform businesses is an advantage.
- A graduate degree or specialization in Business, Finance, Management, Customer Experience, or a related field is an advantage.
Beneficii
- Meal and food allowance on a Flash card, usable at the employee’s discretion.
- Home office allowance to support remote work.
- Company-paid medical and dental insurance.
- Life insurance.
- Wellhub access to gyms, studios, and wellness services across Brazil.
- Monkey Academy professional development and career advancement programs.
- Birthday leave.
- Sesc partnership for leisure, culture, and well-being.
- Extended maternity and paternity leave.
- Childcare allowance.