Monkey is a Brazilian fintech company founded in 2016 that builds B2B SaaS for receivables financing and working capital. Its white-label platform helps businesses and financial institutions manage receivables from invoices, card transactions, and electronic trade bills, and connect with more than 100 financial institutions to finance operations. The platform also supports supplier-anticipation programs and tools for registering, managing, and optimizing invoice-backed credit. Monkey’s hiring context spans fintech, SaaS, and B2B.
Senior Customer Success Manager
Lead customer onboarding, retention, and expansion at Monkey, a fintech focused on invoice advances. Track portfolio performance, build customer relationships, and support account growth.
Apraksts
- Track portfolio performance across MRR, NPS, engagement, DPO, TPV, revenue, churn, and other key measures.
- Gather structured customer feedback and turn insights into action plans and improvements to products and processes.
- Oversee new customer onboarding, coordinating implementation, expectations, goals, and early value delivery.
- Advise active customers on ways to optimize their use of the service and identify expansion and revenue opportunities.
- Run recurring customer meetings to review results, metrics, next steps, and strategic opportunities.
- Develop and carry out customer growth plans with the Account Manager.
- Coordinate with the Account Manager, Sales, Product, Engagement, and partners to keep teams aligned.
- Maintain accurate CRM and system records to support revenue forecasting and visibility into portfolio health and potential.
Prasības
- Bachelor’s degree.
- Prior experience in Customer Success, Account Management, or a related field.
- Experience with customer onboarding, solution implementation, and managing the customer journey.
- Experience tracking and managing metrics such as MRR, NPS, churn, adoption, and engagement.
- Experience using CRM tools such as Salesforce, HubSpot, or similar platforms.
- Familiarity with B2B environments and customer portfolio management.
- Experience in technology, financial services, or platform businesses is an advantage.
- A graduate degree or specialization in Business, Finance, Management, Customer Experience, or a related field is an advantage.
Priekšrocības
- Meal and food allowance on a Flash card, usable at the employee’s discretion.
- Home office allowance to support remote work.
- Company-paid medical and dental insurance.
- Life insurance.
- Wellhub access to gyms, studios, and wellness services across Brazil.
- Monkey Academy professional development and career advancement programs.
- Birthday leave.
- Sesc partnership for leisure, culture, and well-being.
- Extended maternity and paternity leave.
- Childcare allowance.