Berkeley Research Group (BRG) este o firmă globală de consultanță care oferă organizațiilor servicii de consiliere în domeniul finanțelor corporative, economiei, litigiilor și investigațiilor, precum și al îmbunătățirii performanței. Echipa sa multidisciplinară reunește specialiști din diverse industrii, cadre universitare, cercetători în domeniul datelor și alți profesioniști pentru a dezvolta analize bazate pe dovezi și strategii practice. BRG activează în sectoare precum construcțiile, energia, tehnologia, sănătatea, logistica și apărarea, ajutând clienții să abordeze provocări de afaceri și operaționale complexe la nivel transfrontalier.
Senior Client Success Manager, Healthcare Software - Remote United States
Lead client success for strategic pharmaceutical and healthcare software accounts supporting drug-data technology. Drive retention, satisfaction, account growth, and data-informed account strategy.
Descriere
- Build durable client relationships as a trusted advisor and advocate.
- Identify expansion opportunities, align solutions with client goals, and demonstrate measurable return on investment.
- Monitor satisfaction and resolve concerns to support customer retention.
- Create and deliver tailored account plans through regular check-ins and business reviews.
- Partner with internal teams to address client needs and resolve issues quickly.
- Assess industry trends, competitors, and customer feedback to inform product development and marketing strategy.
- Provide management and stakeholders with account reports, sales forecasts, activity updates, and customer feedback.
- Interpret complex data and turn findings into recommendations for client strategy.
- Act as the primary contact for assigned accounts and carry out strategic growth plans with input from executive leadership.
Cerințe
- A bachelor's degree is required, with a BS degree strongly preferred.
- At least seven years of experience as a Client Success Manager or in a comparable healthcare software or pharmaceutical consulting role.
- Experience engaging senior executives at Top 20 global pharmaceutical companies.
- Change-management leadership skills for supporting large organizations through technology adoption.
- Ability to work strategically across organizations and build strong, value-based business relationships.
- Extensive experience analyzing data and presenting persuasive conclusions to customers.
- Experience creating account plans and using them to deliver measurable results.
- Ability to develop insights and recommendations that address business challenges.
- Strong problem-solving, written communication, and presentation skills.
- Basic coding experience is a strong advantage.
- Must be able to verify legal authorization to work in the United States without company sponsorship.