Berkeley Research Group (BRG) is a global consulting firm that advises organizations on corporate finance, economics, disputes and investigations, and performance improvement. Its multidisciplinary team brings together industry specialists, academics, data scientists, and other professionals to develop evidence-based analysis and practical strategies. BRG works across sectors including construction, energy, technology, healthcare, logistics, and defense, helping clients address complex business and operational challenges across borders.
Senior Client Success Manager, Healthcare Software - Remote United States
Lead client success for strategic pharmaceutical and healthcare software accounts supporting drug-data technology. Drive retention, satisfaction, account growth, and data-informed account strategy.
United States$150,000 – $195,000 / year
RemoteFull-timeSeniorLeadEnglish RequiredCustomer SuccessCustomer Success ManagerDescription
- Build durable client relationships as a trusted advisor and advocate.
- Identify expansion opportunities, align solutions with client goals, and demonstrate measurable return on investment.
- Monitor satisfaction and resolve concerns to support customer retention.
- Create and deliver tailored account plans through regular check-ins and business reviews.
- Partner with internal teams to address client needs and resolve issues quickly.
- Assess industry trends, competitors, and customer feedback to inform product development and marketing strategy.
- Provide management and stakeholders with account reports, sales forecasts, activity updates, and customer feedback.
- Interpret complex data and turn findings into recommendations for client strategy.
- Act as the primary contact for assigned accounts and carry out strategic growth plans with input from executive leadership.
Requirements
- A bachelor's degree is required, with a BS degree strongly preferred.
- At least seven years of experience as a Client Success Manager or in a comparable healthcare software or pharmaceutical consulting role.
- Experience engaging senior executives at Top 20 global pharmaceutical companies.
- Change-management leadership skills for supporting large organizations through technology adoption.
- Ability to work strategically across organizations and build strong, value-based business relationships.
- Extensive experience analyzing data and presenting persuasive conclusions to customers.
- Experience creating account plans and using them to deliver measurable results.
- Ability to develop insights and recommendations that address business challenges.
- Strong problem-solving, written communication, and presentation skills.
- Basic coding experience is a strong advantage.
- Must be able to verify legal authorization to work in the United States without company sponsorship.