Topaz este o companie de tehnologie financiară și software pentru întreprinderi din cadrul grupului Stefanini, care dezvoltă o platformă cloud-native pentru servicii bancare digitale și servicii financiare. Tehnologia sa modulară acoperă serviciile bancare de bază, plățile, prevenirea fraudelor și a spălării banilor, experiențele omnicanal pentru clienți, serviciile bancare deschise, precum și operațiunile de investiții și trezorerie. Platforma deservește bănci, instituții de microfinanțare, cooperative, companii fintech și alte întreprinderi din 25 de țări, printr-un ecosistem de tip SaaS axat pe implementări scalabile, sigure și configurabile.
Senior Business Executive at Topaz — Hybrid Brazil
Lead client accounts, sales growth, and IT projects for Topaz in a hybrid Brazil-based role. Strengthen customer relationships and support technology solutions for financial institutions.
Descriere
- Protect Topaz’s reputation and that of its products among employees, clients, and prospective customers
- Create sales and business expansion plans for the assigned client portfolio
- Build customer retention, relationship management, account-mapping, and risk-management plans for the assigned portfolio
- Conduct regular client visits and meetings while keeping CRM records current
- Lead tactical, operational, and executive client meetings that align institutional, operational, and commercial priorities
- Oversee client tickets and requests while tracking and managing priorities
- Advise clients according to Topaz’s operational standards and established processes
- Coordinate technical work plans and manage participating internal and client teams
- Enter leads and commercial information into company systems and tracking tools
- Keep schedules, deadlines, agendas, reports, activities, meetings, and client information organized with a focus on results and priority management
- Recommend actions based on client needs, feedback, and monitored performance indicators
- Manage small projects when required
Cerințe
- Adaptable and flexible
- Results-focused
- Demonstrates accountability
- Honest and ethical
- Proactive approach
- Able to resolve complex problems
- Bachelor’s degree in Economics, Business Administration, Communications, Engineering, Computer Science, or a related discipline preferred
- Advanced proficiency in English and Spanish
- Background in account and relationship management
- Experience managing the full sales cycle, including funnels, forecasting, targets, sales reporting, and contracts
- Previous technical IT project delivery experience preferred
- Knowledge of IT service management and governance practices and frameworks such as ITIL and COBIT
- Project management experience using PMI, Scrum, and agile methodologies
- Experience in technology companies, especially software licensing providers, is highly relevant
- Demonstrated ability to manage projects and tickets while setting expectations with clients and stakeholders
- Team mobilization and coordination experience is a plus
Beneficii
- Comprehensive health insurance coverage
- Programs supporting professional development
- Opportunity to deepen expertise in technologies used by the financial services sector
- Practical challenges for applying knowledge and helping advance the solutions ecosystem
- Hybrid working arrangement
- Paid day off for your birthday
- Autonomy and ownership in your work