Chegg Inc. este o companie de tehnologie educațională și software ca serviciu, care dezvoltă instrumente digitale de învățare pentru studenți. Platforma sa oferă sprijin academic la cerere, inclusiv asistență bazată pe inteligență artificială și acces la experți în diverse domenii. Bazându-se pe mai mult de un deceniu de date despre învățare și deservind milioane de cursanți, Chegg se concentrează pe sprijinirea studenților în consolidarea cunoștințelor academice, precum și a competențelor practice pentru viață și carieră.
Revenue Operations Manager, London (Hybrid)
Coordinate Marketing, Sales and Customer Success operations at Busuu, the online language-learning platform. Strengthen HubSpot governance, customer lifecycle processes, reporting and revenue operations.
Descriere
- Own customer lifecycle processes and handoffs across Marketing, Sales and Customer Success, from lead progression and nurture through onboarding and renewal.
- Set clear ownership and coordinate the operating process for the target account list.
- Oversee the HubSpot transition from the external agency, document the setup and prepare Marketing to manage daily operations.
- Set standards for campaign tracking, taxonomy, integrations and data quality, and shape the HubSpot roadmap with Marketing.
- Define reporting needs for Marketing and Customer Success, partnering with Decision Intelligence on analytics and trusted source data.
- Work with Finance to align operational workflows and revenue tracking with business needs.
- Maintain Revenue Operations documentation, standard procedures and playbooks.
- Train teams on processes and systems, applying AI tools to improve workflows and efficiency.
- Report to the Head of Revenue Operations and serve as a trusted deputy.
Cerințe
- Bring 3–5 years of experience in Revenue Operations, Sales Operations, GTM Operations or a related Marketing Operations role at a SaaS, EdTech, subscription or technology business.
- Understand how Marketing, Sales and Customer Success collaborate across customer acquisition, conversion, retention and expansion.
- Have hands-on experience with HubSpot and/or Salesforce, including workflows, configurations and data flows.
- Show experience improving cross-functional processes and translating business needs into clear operational requirements.
- Communicate effectively and manage stakeholders, with the confidence to challenge assumptions and influence without formal authority.
- Work confidently with dashboards and reports, validate data and identify the information teams need to make decisions.
- Create practical, clear documentation and encourage adoption of new processes and systems.
- Have experience with HubSpot Marketing Hub, marketing automation or lead lifecycle management.
- Know campaign taxonomy, UTM tracking, attribution, integrations or data enrichment.
- Have managed a technical handover from an external agency or vendor.
- Be familiar with SQL, data warehouses or business intelligence tools.
- Have used AI to improve documentation, training or workflow automation.
- Bring commercial or financial analysis experience, particularly in a subscription business.
Beneficii
- Free breakfast, snacks and fresh fruit at centrally located offices.
- Two complimentary office lunches each week.
- Private health insurance scheme.
- Flexible working hours.
- Hybrid and remote working model.
- Team lunches, Thursday social events, quarterly team gatherings and company events.