Chegg Inc. — студенттерге арналған цифрлық оқу құралдарын әзірлейтін білім беру технологиялары және SaaS компаниясы. Оның платформасы жасанды интеллект негізіндегі көмек пен түрлі пәндер бойынша сарапшыларға қолжетімділікті қоса алғанда, сұраныс бойынша академиялық қолдау ұсынады. Он жылдан астам оқу деректеріне негізделген және миллиондаған білім алушыға қызмет көрсететін Chegg студенттердің академиялық білімін, сондай-ақ күнделікті өмір мен мансапқа қажетті практикалық дағдыларын нығайтуға көмектесуге бағытталған.
Revenue Operations Manager, London (Hybrid)
Coordinate Marketing, Sales and Customer Success operations at Busuu, the online language-learning platform. Strengthen HubSpot governance, customer lifecycle processes, reporting and revenue operations.
Сипаттама
- Own customer lifecycle processes and handoffs across Marketing, Sales and Customer Success, from lead progression and nurture through onboarding and renewal.
- Set clear ownership and coordinate the operating process for the target account list.
- Oversee the HubSpot transition from the external agency, document the setup and prepare Marketing to manage daily operations.
- Set standards for campaign tracking, taxonomy, integrations and data quality, and shape the HubSpot roadmap with Marketing.
- Define reporting needs for Marketing and Customer Success, partnering with Decision Intelligence on analytics and trusted source data.
- Work with Finance to align operational workflows and revenue tracking with business needs.
- Maintain Revenue Operations documentation, standard procedures and playbooks.
- Train teams on processes and systems, applying AI tools to improve workflows and efficiency.
- Report to the Head of Revenue Operations and serve as a trusted deputy.
Талаптар
- Bring 3–5 years of experience in Revenue Operations, Sales Operations, GTM Operations or a related Marketing Operations role at a SaaS, EdTech, subscription or technology business.
- Understand how Marketing, Sales and Customer Success collaborate across customer acquisition, conversion, retention and expansion.
- Have hands-on experience with HubSpot and/or Salesforce, including workflows, configurations and data flows.
- Show experience improving cross-functional processes and translating business needs into clear operational requirements.
- Communicate effectively and manage stakeholders, with the confidence to challenge assumptions and influence without formal authority.
- Work confidently with dashboards and reports, validate data and identify the information teams need to make decisions.
- Create practical, clear documentation and encourage adoption of new processes and systems.
- Have experience with HubSpot Marketing Hub, marketing automation or lead lifecycle management.
- Know campaign taxonomy, UTM tracking, attribution, integrations or data enrichment.
- Have managed a technical handover from an external agency or vendor.
- Be familiar with SQL, data warehouses or business intelligence tools.
- Have used AI to improve documentation, training or workflow automation.
- Bring commercial or financial analysis experience, particularly in a subscription business.
Артықшылықтар
- Free breakfast, snacks and fresh fruit at centrally located offices.
- Two complimentary office lunches each week.
- Private health insurance scheme.
- Flexible working hours.
- Hybrid and remote working model.
- Team lunches, Thursday social events, quarterly team gatherings and company events.