Darkhorse Tech, Inc. oferă servicii IT concepute pentru cabinetele stomatologice. Echipa sa ajută cabinetele să gestioneze nevoile tehnologice legate de HIPAA, să conecteze sistemele între mai multe clinici și să beneficieze de asistență promptă când apar probleme tehnice, astfel încât personalul medical să se poată concentra pe îngrijirea pacienților.
Remote Tier 1 Help Desk Technician (Eastern Time Zone)
Support Darkhorse Tech’s dental clients remotely with hardware, software, network, and imaging issues. Provide phone, email, and chat assistance, troubleshooting, and customer support.
Descriere
- Deliver customer service through phone and remote technical support
- Guide clients through diagnostic steps to identify and resolve errors
- Coordinate with vendors to request service, share updates, and close open tickets
- Handle and document support requests using established procedures
- Maintain end-user devices
- Train users and help clients resolve common issues independently
- Set up, configure, and troubleshoot computers, printers, peripherals, and network equipment
- Reset passwords, map drives, and create user accounts
- Provide Tier 1 troubleshooting, configuration, and administration for printers, wireless networks, server print queues, antivirus and firewall software, Windows 7 and later, Office 2010 and later, Microsoft 365, Apple operating systems, and related systems
- Build client relationships while supporting hardware, software, peripherals, and specialized dental imaging products
- Provide limited Saturday coverage through an on-call rotation
Cerințe
- Strong verbal and written communication
- Demonstrated time management skills
- Reliability and ability to work independently
- Strong customer service skills
- Problem-solving and troubleshooting ability
- 1–2 years of customer service experience
- 1–2 years of technical support experience preferred
- Bachelor’s degree in Information Technology or Computer Science preferred
- Availability to work 7:00 a.m. to 4:00 p.m. Eastern Time
- Availability for limited Saturday coverage through an on-call rotation
Beneficii
- Remote work
- Limited Saturday coverage through an on-call rotation
- Exposure to a broad range of hardware, software, peripherals, and specialized dental imaging products
- Experience providing ongoing user training and self-service solutions