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20four7VA
20four7VA
51 – 200 Angajați
ConsultanțăLogisticăMarketing
20four7VA oferă servicii de asistență virtuală la distanță pentru companiile care caută sprijin operațional flexibil. Echipa sa lucrează în domenii precum sarcini administrative, operațiuni de afaceri, marketing, logistică și asistență tehnică, oferind clienților acces la personal de suport personalizabil pe măsură ce nevoile lor evoluează. Compania deservește organizații de dimensiuni diferite și se concentrează pe a le ajuta să delege activitățile esențiale, păstrându-și atenția asupra priorităților de afaceri mai ample.
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Remote Patient Coordinator and Medical Administrative Assistant

Provide remote patient coordination and medical administration for an Australian dental practice, handling enquiries, appointments, referrals, records, and follow-ups for patients and caregivers.

AUAustraliaRemoteContractNivel mediuSeniorLimbă Obligatorie: englezăAsistent executiv

Descriere

  • Handle new-patient enquiries by phone and email, following established scripts.
  • Manage appointments, confirmations, reminders, cancellations, rescheduling, and waitlists in Halaxy.
  • Communicate with patients, caregivers, authorized contacts, support workers, and referring organizations.
  • Explain routine practice and appointment information.
  • Refer clinical or complex questions to the appropriate practice team member.
  • Record referrals and follow up on medical histories, consent forms, referral letters, and correspondence.
  • Coordinate day-surgery bookings involving general anesthesia.
  • Monitor outstanding laboratory work and arrange required follow-ups.
  • Follow up on outstanding patient accounts as directed.
  • Keep patient and administrative records accurate.
  • Track missing information and outstanding tasks through to completion.
  • Notify the practice about unresolved or urgent matters.
  • Provide a brief end-of-day handover covering completed and outstanding work.
  • Protect confidentiality and follow the practice’s privacy and security procedures.
  • Provide task-specific remote support to improve business efficiency, service delivery, and operations.
  • Report to a point of contact yet to be determined.

Cerințe

  • Patient-facing experience in healthcare or medical services is strongly preferred.
  • Experience in medical administration, healthcare virtual assistance, clinics, allied health, or dentistry is preferred.
  • Dental experience is helpful but not required.
  • Phone-based patient service experience is strongly preferred.
  • Appointment and diary-management experience is required.
  • Experience managing medical documents or referrals is preferred.
  • Excellent spoken and written English is required.
  • Ability to handle confidential health information is required.
  • Warm, patient, and highly professional communication style.
  • Comfort communicating with patients and healthcare stakeholders.
  • Calm and empathetic approach in sensitive situations.
  • Strong organization and attention to detail.
  • Able to follow scripts while communicating naturally.
  • Reliable documentation and follow-up skills.
  • Comfortable learning specialized healthcare workflows.
  • Strong prioritization and time-management skills.
  • Proficiency with Halaxy, 3CX, email and calendar platforms, Microsoft Office, Google Workspace, and patient or practice management systems.
  • Available for 15–20 contracted hours per week, Monday through Thursday, between 10 a.m. and 4 p.m. Adelaide time.
  • Excellent written and spoken English; an A–B accent level is preferred.
  • Asia-Pacific time-zone alignment is preferred.
  • Must work as an independent contractor under a Master Services Agreement and Statement of Work.

Beneficii

  • Competitive rates.
  • Weekly payments.
  • Various open roles are available.
  • Free training and upskilling.
  • Ongoing support and guidance.
  • A vibrant, supportive community.

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