Nuvision Federal Credit Union este o instituție financiară deținută de membri, cu sediul în California de Sud, care deservește persoane fizice și companii prin servicii de retail și de banking comercial. Oferta sa include conturi curente și de economii, conturi individuale de pensii, certificate de depozit, carduri de credit, asigurări și împrumuturi pentru vehicule, locuințe, educație, nevoi personale și activități comerciale. Membrii pot utiliza și funcții de banking digital, precum depunerea cecurilor prin telefonul mobil, Zelle și un asistent telefonic bazat pe inteligență artificială, beneficiind totodată de acces prin sucursale, bancomate și servicii online. Uniunea de credit oferă, de asemenea, resurse pentru bunăstarea financiară, axate pe sprijinirea membrilor în gestionarea finanțelor personale.
Remote Member Contact Center Representative 1 at Nuvision Federal Credit Union
Serve Nuvision Federal Credit Union members remotely across Alaska, Arizona, Nevada, Texas, and Wyoming. Process accounts, payments, transactions, and product inquiries through multiple service channels.
Descriere
- Deliver high-quality member service through phone, email, web, mail, and fax channels
- Process deposits and withdrawals, review account and card transactions, handle loan payments, and provide basic online banking support
- Support depository and lending products while working toward cross-selling goals
- Follow assigned schedules and provide timely assistance within a phone queue
- Consult with members to identify needs, recommend solutions, and follow up on pending transactions
- Recommend suitable products and services based on member needs
- Open new Savings, Checking, Money Market, Trust, Certificate, and IRA accounts
- Complete account forms and agreements accurately
- Maintain accounts by processing address and name changes, ownership and beneficiary updates, closures, deceased-account procedures, and notary services
- Recognize and report suspicious behavior or suspected fraudulent activity
- Complete required training and compliance modules
- Protect the confidentiality of member and sensitive information
- Contribute to continuous-improvement efforts and represent the Credit Union professionally
- Handle other related responsibilities as assigned
Cerințe
- At least one year of retail experience with a record of meeting or exceeding service and sales targets
- Basic knowledge of financial products and services
- Professional verbal communication skills and telephone etiquette
- Computer proficiency, including Microsoft Word, Outlook, and Excel
- Experience with remote signing and the ability to operate a webcam
- Strong follow-through
- Interpersonal skills to listen effectively, understand member needs, and anticipate concerns
- Strong written communication, including email grammar and spelling
- Member-service and organizational skills
- Ability to collaborate effectively with other departments as a team member
- Empathetic, caring interest in helping members through Conversations that Matter
- Willingness to make a difference
- Personable and professional approach
- High school diploma or equivalent
- Residence in Alaska, Arizona, Nevada, Texas, or Wyoming
Beneficii
- Sign-on bonus for eligible external applicants
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Flexible Spending Account
- 401(k) matching
- Paid time off
- Training provided
- Tuition reimbursement
- Remote work arrangement