Nuvision Federal Credit Union — штаб-пәтері Оңтүстік Калифорнияда орналасқан, мүшелеріне тиесілі қаржы ұйымы. Ол жеке тұлғалар мен кәсіпорындарға бөлшек және коммерциялық банкинг қызметтерін ұсынады. Қызметтеріне ағымдағы және жинақ шоттары, IRA шоттары, сертификаттар, кредит карталары, сақтандыру, сондай-ақ көлік, тұрғын үй, білім беру, жеке қажеттіліктер және коммерциялық қызмет үшін несие беру кіреді. Мүшелер мобильді депозит енгізу, Zelle және жасанды интеллектпен жұмыс істейтін телефон көмекшісі сияқты цифрлық банкинг мүмкіндіктерін, сондай-ақ бөлімшелерге, банкоматтарға және онлайн қызметтерге қол жеткізе алады. Кредиттік одақ мүшелерге қаржысын басқаруға көмектесуге бағытталған қаржылық сауаттылық пен әл-ауқат ресурстарын да ұсынады.
Remote Member Contact Center Representative 1 at Nuvision Federal Credit Union
Serve Nuvision Federal Credit Union members remotely across Alaska, Arizona, Nevada, Texas, and Wyoming. Process accounts, payments, transactions, and product inquiries through multiple service channels.
Сипаттама
- Deliver high-quality member service through phone, email, web, mail, and fax channels
- Process deposits and withdrawals, review account and card transactions, handle loan payments, and provide basic online banking support
- Support depository and lending products while working toward cross-selling goals
- Follow assigned schedules and provide timely assistance within a phone queue
- Consult with members to identify needs, recommend solutions, and follow up on pending transactions
- Recommend suitable products and services based on member needs
- Open new Savings, Checking, Money Market, Trust, Certificate, and IRA accounts
- Complete account forms and agreements accurately
- Maintain accounts by processing address and name changes, ownership and beneficiary updates, closures, deceased-account procedures, and notary services
- Recognize and report suspicious behavior or suspected fraudulent activity
- Complete required training and compliance modules
- Protect the confidentiality of member and sensitive information
- Contribute to continuous-improvement efforts and represent the Credit Union professionally
- Handle other related responsibilities as assigned
Талаптар
- At least one year of retail experience with a record of meeting or exceeding service and sales targets
- Basic knowledge of financial products and services
- Professional verbal communication skills and telephone etiquette
- Computer proficiency, including Microsoft Word, Outlook, and Excel
- Experience with remote signing and the ability to operate a webcam
- Strong follow-through
- Interpersonal skills to listen effectively, understand member needs, and anticipate concerns
- Strong written communication, including email grammar and spelling
- Member-service and organizational skills
- Ability to collaborate effectively with other departments as a team member
- Empathetic, caring interest in helping members through Conversations that Matter
- Willingness to make a difference
- Personable and professional approach
- High school diploma or equivalent
- Residence in Alaska, Arizona, Nevada, Texas, or Wyoming
Артықшылықтар
- Sign-on bonus for eligible external applicants
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Flexible Spending Account
- 401(k) matching
- Paid time off
- Training provided
- Tuition reimbursement
- Remote work arrangement