Sharecare este o companie de sănătate digitală axată pe facilitarea accesului la resursele de asistență medicală și pe susținerea unor rezultate mai bune în ceea ce privește starea de bine. Platforma sa reunește navigarea personalizată în domeniul sănătății, monitorizarea obiceiurilor sănătoase, recomandări bazate pe dovezi și terapii digitale pentru domenii precum astmul și sănătatea femeilor. Sharecare utilizează, de asemenea, inteligența artificială pentru a-i ajuta pe oameni să își gestioneze informațiile de sănătate și colaborează cu CareLinx pentru coordonarea îngrijirii la domiciliu cu echipele clinice. Pe lângă serviciile sale de sănătate, compania colaborează cu organizații în cadrul unor inițiative de sănătate comunitară, inclusiv eforturi de măsurare și consolidare a stării de bine a comunităților.
Remote Customer Service Representative
Handle member and provider inquiries remotely for Sharecare’s digital healthcare platform. Process records, resolve service issues, and explain healthcare programs and benefits.
Descriere
- Respond to incoming calls from members and providers.
- Enter data and deliver courteous, professional customer service.
- Address customer questions and concerns by phone and email.
- Document communications accurately and consistently.
- Use computer systems to track calls, gather information, and troubleshoot issues.
- Understand caller needs, explain programs, and recommend relevant products or services.
- Identify and prioritize callers’ needs, questions, and concerns.
- Develop resolution plans and respond promptly and effectively.
- Support customer satisfaction and coordinate with other teams when needed.
- Analyze problems and recommend solutions in line with standard procedures.
- Explain program benefits to callers.
- Meet or exceed call center performance, attendance, and quality standards.
- Process and document information accurately using computer tools.
- Build rapport with callers and adapt communication to their needs.
- Provide accurate details about Sharecare programs and services.
- Refer issues to internal teams and follow up on escalations.
Cerințe
- High school diploma.
- Previous experience in a customer service role is preferred.
- Strong communication skills.
- Ability to manage multiple tasks.
- Medical records experience and knowledge of the key elements of a valid release of information request.
- Understanding of HIPAA regulations is preferred.
- General working knowledge of Microsoft Word and Outlook.
- Computer keyboard proficiency and internet navigation skills.
- Ability to work effectively as part of a team.
- Ability to adapt in a fast-growing, changing environment.
- Spanish and English bilingual skills are preferred.