Sharecare एक डिजिटल स्वास्थ्य कंपनी है, जिसका उद्देश्य स्वास्थ्य संबंधी संसाधनों को अधिक सुलभ बनाना और बेहतर स्वास्थ्य एवं कल्याण परिणामों में सहायता करना है। इसका प्लेटफ़ॉर्म व्यक्तिगत स्वास्थ्य मार्गदर्शन, स्वस्थ आदतों की निगरानी, प्रमाण-आधारित सलाह और अस्थमा तथा महिलाओं के स्वास्थ्य जैसे क्षेत्रों के लिए डिजिटल उपचारों को एक साथ लाता है। Sharecare लोगों को स्वास्थ्य संबंधी जानकारी प्रबंधित करने में मदद करने के लिए कृत्रिम बुद्धिमत्ता का भी उपयोग करता है और क्लिनिकल टीमों के साथ घर पर देखभाल का समन्वय करने के लिए CareLinx के साथ काम करता है। अपनी स्वास्थ्य सेवाओं के अलावा, कंपनी सामुदायिक स्वास्थ्य पहलों पर संगठनों के साथ साझेदारी करती है, जिसमें सामुदायिक कल्याण को मापने और मजबूत करने के प्रयास शामिल हैं।
Remote Customer Service Representative
Handle member and provider inquiries remotely for Sharecare’s digital healthcare platform. Process records, resolve service issues, and explain healthcare programs and benefits.
विवरण
- Respond to incoming calls from members and providers.
- Enter data and deliver courteous, professional customer service.
- Address customer questions and concerns by phone and email.
- Document communications accurately and consistently.
- Use computer systems to track calls, gather information, and troubleshoot issues.
- Understand caller needs, explain programs, and recommend relevant products or services.
- Identify and prioritize callers’ needs, questions, and concerns.
- Develop resolution plans and respond promptly and effectively.
- Support customer satisfaction and coordinate with other teams when needed.
- Analyze problems and recommend solutions in line with standard procedures.
- Explain program benefits to callers.
- Meet or exceed call center performance, attendance, and quality standards.
- Process and document information accurately using computer tools.
- Build rapport with callers and adapt communication to their needs.
- Provide accurate details about Sharecare programs and services.
- Refer issues to internal teams and follow up on escalations.
आवश्यकताएँ
- High school diploma.
- Previous experience in a customer service role is preferred.
- Strong communication skills.
- Ability to manage multiple tasks.
- Medical records experience and knowledge of the key elements of a valid release of information request.
- Understanding of HIPAA regulations is preferred.
- General working knowledge of Microsoft Word and Outlook.
- Computer keyboard proficiency and internet navigation skills.
- Ability to work effectively as part of a team.
- Ability to adapt in a fast-growing, changing environment.
- Spanish and English bilingual skills are preferred.