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Gainwell Technologies
Gainwell Technologies
Sponsor pentru viza H1BAsigurare de sănătateConsultanțăLogistică
Gainwell Technologies dezvoltă soluții digitale și soluții bazate pe cloud pentru ecosistemul serviciilor sociale și al sănătății publice. Compania colaborează cu clienți din toate cele 50 de state ale SUA în cadrul unor inițiative de sănătate, inclusiv modernizarea Medicaid Enterprise, analiza datelor, serviciile pentru furnizori și soluțiile farmaceutice. Activitatea sa conectează tehnologia cu furnizarea serviciilor de sănătate publică, administrarea serviciilor medicale și eforturile de îmbunătățire a rezultatelor în materie de sănătate și a bunăstării comunităților.
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Locurile de muncă ale companiei

Principal System Operations Manager – South Carolina Remote

Lead availability, IT service management, security, and modernization for Gainwell’s Medicaid and healthcare technology platforms. Oversee compliant service delivery, major incident response, and client governance.

USStatele Unite ale AmericiiSCCarolina de Sud
99.000 $ – 141.400 $ / an
RemoteNormă întreagăLiderLimbă Obligatorie: englezăOperațiuni
CloudITSMPMP

Descriere

  • Own platform availability, performance monitoring, and service continuity.
  • Apply escalation procedures across support tiers L1–L5.
  • Direct major incident investigations and lasting corrective actions.
  • Oversee system updates, patches, troubleshooting, defect tracking, observability, and outage response.
  • Maintain compliance with HIPAA, state and federal policies, and internal audit controls.
  • Advance cloud readiness, refactoring, virtualization, platform reengineering, and other modernization work.
  • Work with architecture and engineering teams on SOA, DevOps, and enterprise integration practices.
  • Implement security controls and data protection, and oversee SOC audits and disaster recovery planning.
  • Coordinate remediation of system security vulnerabilities.
  • Design and improve ITSM processes using ITIL 4.
  • Oversee Incident, Problem, Change, and Service Request Management.
  • Manage major incident reporting, KPIs, SLAs, second-level support, escalations, release support, disaster recovery exercises, and SOC audits.
  • Plan technical work for initiatives, migrations, upgrades, and risk mitigation.
  • Report defects and submit change requests; coordinate reporting with the PMO.
  • Contribute to project governance, CAB reviews, readiness assessments, and production deployment approvals.
  • Serve as the main systems contact for client leaders and represent systems in status meetings and steering committees.
  • Work with clients to assess future needs and develop solution roadmaps.
  • Report operational impacts during outages, escalations, and planned changes.
  • Lead and coach technical and operations staff.
  • Set objectives, provide performance feedback, maintain ownership maps, and support cross-training and succession planning.

Cerințe

  • Bachelor’s degree in computer science, information systems, engineering, or a related field.
  • Master’s degree or PMP certification preferred.
  • More than 10 years of experience in IT systems engineering, operations, or infrastructure leadership.
  • At least 5 years in technical and service delivery leadership roles.
  • Strong expertise in ITIL 4, ITSM, and technical project execution in complex, regulated environments.
  • Knowledge of HIPAA, SOC, and enterprise compliance frameworks.
  • Medicare MIS or healthcare platform experience preferred.
  • Video cameras are required for all interviews and during the first week of orientation.

Beneficii

  • Flexible work arrangements.
  • Learning and career development opportunities.
  • Technical credentials and certifications.
  • Generous, flexible vacation policy.
  • Educational assistance.
  • Leadership and technical development academies.
  • 401(k) plan with employer match.
  • Comprehensive health benefits.

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