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Wonderly
Wonderly
51 – 200 Angajați
MarketingSaaS
Wonderly dezvoltă o platformă de marketing, vânzări și operațiuni pentru companii de servicii la domiciliu și renovări, inclusiv contractori HVAC, de acoperișuri, amenajări peisagistice și instalații electrice. Software-ul reunește găzduirea site-urilor web, marketingul digital și local, preluarea solicitărilor și programarea serviciilor, gestionarea relațiilor cu clienții, telefonia și mesageria pentru afaceri, planificarea programărilor, ofertele de preț, semnăturile electronice, facturarea și urmărirea clienților. Compania își combină instrumentele și cu servicii de marketing gestionat și agenți AI pentru sarcini precum preluarea apelurilor, automatizarea gestionării solicitărilor și sprijinirea echipelor de vânzări. Platforma Wonderly este concepută pentru companiile de servicii care doresc să coordoneze atragerea clienților și operațiunile de zi cu zi pe măsură ce se dezvoltă.
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Locurile de muncă ale companiei

Operations Director, Inside Sales

Lead Wonderly’s inside sales team as it books home-service appointments for contractors. Oversee staffing, coaching, processes, and performance metrics tied to revenue.

CACanadaUSStatele Unite ale AmericiiRemoteNormă întreagăLiderLimbă Obligatorie: englezăOperațiuni

Descriere

  • Oversee daily operations for the inside sales team.
  • Coordinate schedules, coverage, weekend rotations, and attendance.
  • Recruit and onboard representatives, helping them become productive quickly.
  • Review calls and coach representatives on ways to improve.
  • Monitor speed to lead, contact, booking, and show rates.
  • Respond to declines in team performance metrics.
  • Address performance concerns and lead difficult conversations.
  • Document procedures to reduce reliance on individual team members.
  • Spot process breakdowns and raise them for improvement.
  • Develop team operations, coverage, coaching, and onboarding playbooks.
  • Collaborate directly with the Head of Operations and Sales Operations lead.
  • Take ownership of team performance metrics and review them regularly.
  • Adjust the role’s scope as the team expands.

Cerințe

  • Experience leading an inside sales or appointment-setting team.
  • Experience as a team lead or sales floor manager who coaches representatives daily.
  • Experience in sales or support operations with people-management duties.
  • Experience managing teams that book in-home appointments for home services or remodeling companies.
  • Experience selling or booking appointments by phone.
  • A track record of responsibility for team performance metrics.
  • Ability to review calls and identify opportunities to improve.
  • Ability to address performance concerns through direct, difficult conversations.
  • Strong organizational skills and ability to keep a team organized.
  • Comfort working amid ambiguity and rapid change.
  • Availability to work 60–70 hours per week.
  • Availability to cover incoming leads, including some weekends.
  • Authorization to work in the United States or Canada.

Beneficii

  • Equity as part of total compensation.
  • Remote work from the United States or Canada.
  • Opportunity to shape team operations and its playbook.
  • Direct collaboration with the Head of Operations and Sales Operations lead.
  • Substantial ownership of the team within the first two weeks.

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