Pax8 operează o platformă B2B de comerț cloud și SaaS pentru furnizorii de servicii gestionate și întreprinderile mici. Instrumentele sale sprijină descoperirea, achiziția, furnizarea și gestionarea continuă a soluțiilor cloud, reunind accesul la marketplace-ul furnizorilor, gestionarea abonamentelor și a facturării, soluții de securitate, instruire prin Academia proprie și servicii profesionale. Platforma este concepută pentru a ajuta partenerii să își eficientizeze operațiunile cloud, să își extindă oferta și să își sprijine clienții mai eficient.
Partner Support Engineer – Cloud Marketplace | Pax8 (US Remote)
Support Pax8’s managed service provider partners by resolving complex cloud, billing, licensing, and migration issues. Strengthen support operations across an AI-enabled cloud marketplace.
Descriere
- Resolve advanced platform, cloud, billing, licensing, and migration issues
- Manage complex escalations while protecting technical accuracy and partner satisfaction
- Partner with engineering teams on issues requiring deeper investigation
- Help partners navigate vendor technologies and marketplace workflows
- Coordinate with Tier 1 Support, Product, Engineering, Sales, and Vendor teams
- Trace root causes and help develop durable solutions
- Advance operational consistency across global support teams
- Develop and maintain knowledge articles, troubleshooting guides, and support playbooks
- Deliver training and enablement sessions to share technical expertise
- Find ways to streamline processes and improve partner interactions
- Adopt automation, emerging technologies, and AI-supported service practices
- Propose improvements that help Pax8 scale its operations effectively
Cerințe
- Demonstrated technical support experience in cloud, cybersecurity, SaaS, marketplace, or managed services settings
- Track record of managing complex escalations and advanced troubleshooting cases
- Strong background in cloud technologies, subscriptions, licensing, identity, migrations, or modern IT infrastructure
- Working knowledge of Microsoft, CrowdStrike, SentinelOne, Bitdefender, BitTitan, or comparable vendor ecosystems
- Clear technical documentation skills and the ability to explain concepts to technical and non-technical audiences
- Strong analytical judgment and methodical troubleshooting ability
- Experience working with support and case management systems
- Expertise across several Pax8 product or vendor categories, supported by relevant industry certifications
- Bachelor’s degree in a related discipline or equivalent practical experience
- Current authorization to work in the United States
- Willingness to complete pre-employment identity verification, reference checks, qualification verification, and any required criminal or financial checks
Beneficii
- 401(k) plan with company matching
- Medical, dental, and vision insurance
- Employee Assistance Program
- Employer-funded life, AD&D, short-term disability, and long-term disability insurance
- Flexible open paid time off
- Paid sick leave
- Paid parental leave
- RTD EcoPass for eligible Colorado-based employees
- Internal development hub
- Learning and development trainers
- AI-enabled tools and cloud mentors
- Collaboration across continents
- Career development and internal mobility opportunities