Pax8 प्रबंधित सेवा प्रदाताओं और छोटे व्यवसायों के लिए B2B क्लाउड कॉमर्स मार्केटप्लेस और SaaS प्लेटफ़ॉर्म संचालित करता है। इसके उपकरण क्लाउड समाधानों की खोज, खरीद, प्रावधान और निरंतर प्रबंधन में सहायता करते हैं। इनमें विक्रेता मार्केटप्लेस तक पहुंच, सब्सक्रिप्शन और बिलिंग प्रबंधन, सुरक्षा सेवाएं, अपनी Academy के माध्यम से प्रशिक्षण और पेशेवर सेवाएं शामिल हैं। यह प्लेटफ़ॉर्म भागीदारों को क्लाउड संचालन को सुव्यवस्थित करने, अपनी पेशकशों का विस्तार करने और अपने ग्राहकों को अधिक प्रभावी ढंग से सहायता देने में मदद करने के लिए बनाया गया है।
Partner Support Engineer – Cloud Marketplace | Pax8 (US Remote)
Support Pax8’s managed service provider partners by resolving complex cloud, billing, licensing, and migration issues. Strengthen support operations across an AI-enabled cloud marketplace.
संयुक्त राज्य$40,000 – $50,000 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीसहायता इंजीनियरविवरण
- Resolve advanced platform, cloud, billing, licensing, and migration issues
- Manage complex escalations while protecting technical accuracy and partner satisfaction
- Partner with engineering teams on issues requiring deeper investigation
- Help partners navigate vendor technologies and marketplace workflows
- Coordinate with Tier 1 Support, Product, Engineering, Sales, and Vendor teams
- Trace root causes and help develop durable solutions
- Advance operational consistency across global support teams
- Develop and maintain knowledge articles, troubleshooting guides, and support playbooks
- Deliver training and enablement sessions to share technical expertise
- Find ways to streamline processes and improve partner interactions
- Adopt automation, emerging technologies, and AI-supported service practices
- Propose improvements that help Pax8 scale its operations effectively
आवश्यकताएँ
- Demonstrated technical support experience in cloud, cybersecurity, SaaS, marketplace, or managed services settings
- Track record of managing complex escalations and advanced troubleshooting cases
- Strong background in cloud technologies, subscriptions, licensing, identity, migrations, or modern IT infrastructure
- Working knowledge of Microsoft, CrowdStrike, SentinelOne, Bitdefender, BitTitan, or comparable vendor ecosystems
- Clear technical documentation skills and the ability to explain concepts to technical and non-technical audiences
- Strong analytical judgment and methodical troubleshooting ability
- Experience working with support and case management systems
- Expertise across several Pax8 product or vendor categories, supported by relevant industry certifications
- Bachelor’s degree in a related discipline or equivalent practical experience
- Current authorization to work in the United States
- Willingness to complete pre-employment identity verification, reference checks, qualification verification, and any required criminal or financial checks
लाभ
- 401(k) plan with company matching
- Medical, dental, and vision insurance
- Employee Assistance Program
- Employer-funded life, AD&D, short-term disability, and long-term disability insurance
- Flexible open paid time off
- Paid sick leave
- Paid parental leave
- RTD EcoPass for eligible Colorado-based employees
- Internal development hub
- Learning and development trainers
- AI-enabled tools and cloud mentors
- Collaboration across continents
- Career development and internal mobility opportunities