U.S. Bank este o companie diversificată de servicii bancare și financiare, care deservește consumatori, întreprinderi și clienți corporativi. Oferta sa include servicii bancare pentru persoane fizice și prin sucursale, servicii bancare comerciale, împrumuturi și evaluarea bonității, administrarea averilor, gestionarea investițiilor și a activelor, asigurări și alte produse financiare. Clienții interacționează cu banca prin sucursale, platforme digitale și centre de contact. Cu echipe și operațiuni în Statele Unite, Canada, Europa și India, U.S. Bank recrutează pentru o gamă largă de funcții din domeniile bancar, financiar, tehnologic și de afaceri.
Junior Customer Service Representative – Polish and English
Support Polish and English speaking banking and card customers for Elavon, U.S. Bank’s payments subsidiary. Handle inquiries, resolve issues, and document cases in a remote role.
Descriere
- Assist customers with banking and card inquiries.
- Respond to calls and written requests in Polish and English.
- Resolve customer issues during the first contact where possible.
- Help with account questions, payments, billing, and card services.
- Refer complex cases to specialist teams when needed.
- Record customer interactions accurately in internal systems.
- Build professional, positive relationships with customers.
Cerințe
- Strong Polish (C1) and English (B2), both spoken and written.
- Secondary education or a high school diploma.
- A customer-focused approach and eagerness to learn.
- Good communication and interpersonal abilities.
- Basic computer proficiency, including MS Office and navigating systems.
- Ability to follow procedures and meet deadlines.
- Customer service, call center, or banking experience is an advantage.
- Interest in financial products and customer support is an advantage.
Beneficii
- Stable employment with an established international company.
- Comprehensive onboarding and paid training.
- Defined career paths and internal development opportunities.
- A welcoming and supportive team.
- Competitive salary and benefits package.
- Performance-based incentives for eligible employees.
- Equitable benefits supporting financial wellbeing, health, and wellness.
- Ongoing development through training, education support, and career progression pathways.
- Employee recognition programs.
- Remote, home-based work.