U.S. Bank एक विविधीकृत बैंकिंग और वित्तीय सेवाओं की कंपनी है, जो उपभोक्ताओं, व्यवसायों और कॉर्पोरेट ग्राहकों को सेवाएँ प्रदान करती है। इसकी सेवाओं में रिटेल और शाखा बैंकिंग, वाणिज्यिक बैंकिंग, ऋण और क्रेडिट अंडरराइटिंग, वेल्थ मैनेजमेंट, निवेश और परिसंपत्ति प्रबंधन, बीमा तथा अन्य वित्तीय उत्पाद शामिल हैं। ग्राहक शाखाओं, डिजिटल प्लेटफ़ॉर्म और संपर्क केंद्रों के माध्यम से बैंक से जुड़ते हैं। संयुक्त राज्य अमेरिका, कनाडा, यूरोप और भारत में टीमों और संचालन के साथ, U.S. Bank बैंकिंग, वित्त, प्रौद्योगिकी और व्यवसाय से जुड़े अनेक कार्यक्षेत्रों में नियुक्तियाँ करता है।
Junior Customer Service Representative – Polish and English
Support Polish and English speaking banking and card customers for Elavon, U.S. Bank’s payments subsidiary. Handle inquiries, resolve issues, and document cases in a remote role.
विवरण
- Assist customers with banking and card inquiries.
- Respond to calls and written requests in Polish and English.
- Resolve customer issues during the first contact where possible.
- Help with account questions, payments, billing, and card services.
- Refer complex cases to specialist teams when needed.
- Record customer interactions accurately in internal systems.
- Build professional, positive relationships with customers.
आवश्यकताएँ
- Strong Polish (C1) and English (B2), both spoken and written.
- Secondary education or a high school diploma.
- A customer-focused approach and eagerness to learn.
- Good communication and interpersonal abilities.
- Basic computer proficiency, including MS Office and navigating systems.
- Ability to follow procedures and meet deadlines.
- Customer service, call center, or banking experience is an advantage.
- Interest in financial products and customer support is an advantage.
लाभ
- Stable employment with an established international company.
- Comprehensive onboarding and paid training.
- Defined career paths and internal development opportunities.
- A welcoming and supportive team.
- Competitive salary and benefits package.
- Performance-based incentives for eligible employees.
- Equitable benefits supporting financial wellbeing, health, and wellness.
- Ongoing development through training, education support, and career progression pathways.
- Employee recognition programs.
- Remote, home-based work.