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JOOR
JOOR
51 – 200 Angajați
B2BComerț electronicModă
JOOR oferă software de comerț B2B pentru moda en-gros, ajutând brandurile și comercianții cu amănuntul să gestioneze procesul de achiziție printr-o platformă conectată. Instrumentele sale includ showroomuri virtuale, cataloage digitale de produse, gestionarea comenzilor și JOOR Pay, susținând prezentarea produselor, comenzile en-gros și fluxurile de plată. Fondată în 2010, compania activează la intersecția dintre modă, comerț electronic și tehnologia business-to-business.
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JOOR Customer Success Associate - United States Remote

Support fashion brands and retailers using JOOR’s digital wholesale management platform. Help drive adoption, renewals, account expansion, and customer advocacy.

USStatele Unite ale Americii
60.000 $ – 63.000 $ / an
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Build trusted advisor relationships with customers around their business objectives and strategy.
  • Lead customer onboarding, training, adoption, and best-practice programs that increase value and return on investment.
  • Assess customer needs, service adoption, and organizational structure to support JOOR implementation and continued use.
  • Promote urgency, professionalism, and strong execution to improve customer service performance.
  • Represent customer feature requests and collaborate with Product, QA, and Data teams.
  • Increase engagement across new and existing customer accounts.
  • Develop strategies that improve renewals and minimize churn.
  • Grow account revenue through cross-selling and upselling.
  • Improve product adoption, customer satisfaction, and account health scores.
  • Generate new business through customer advocacy and reference participation.

Cerințe

  • At least one year of experience managing accounts or owning a book of business.
  • One to two years of relevant experience in SaaS, account management, or strategy consulting is preferred.
  • Strong presentation, written, and verbal communication skills.
  • Proven negotiation and sales abilities.
  • Experience working with cross-functional teams is a plus.
  • Proactive, consultative approach to account management.
  • Ability to navigate challenging upselling and reselling conversations.
  • Resourceful, self-motivated approach to problem-solving and execution.
  • Additional language skills are preferred.

Beneficii

  • Attend international trade shows and market weeks to experience the product in use.
  • Private medical, dental, and vision coverage.
  • Growth and development opportunities through internal initiatives.
  • Quarterly all-hands meetings provide visibility into company performance, revenue, and growth.
  • Performance-based variable earnings.

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