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Landau Associates este o companie de consultanță și inginerie de mediu care ajută clienții să abordeze provocări de mediu complexe prin soluții practice și durabile. Activitatea sa acoperă remedierea mediului, obținerea autorizațiilor, proiectarea inginerească, resursele de apă, gestionarea apelor pluviale, calitatea aerului și controlul zgomotului. Compania reunește ingineri de mediu, geologi și oameni de știință care colaborează interdisciplinar, punând accent pe gestionarea riscurilor și pe rezultate pe termen lung.
IT Help Desk Support Specialist – Seattle Onsite
Provide first-line IT support to Landau Associates employees from the Seattle office. The role covers devices, user accounts, networks, onboarding, and everyday technical troubleshooting.
Descriere
- Act as the primary contact for employees who need technical assistance
- Deliver first-level support by phone, email, chat, and in person
- Configure, maintain, and deploy laptops, mobile devices, printers, and other end-user equipment
- Administer user accounts, permissions, and access to internal systems
- Teach employees how to use IT tools and resources effectively
- Refer unresolved or complex problems to the appropriate IT staff or department
- Coordinate onboarding and offboarding, including account creation, equipment setup, and onboarding meetings
- Provide responsive customer service focused on user satisfaction
- Contribute to organization-wide IT projects, initiatives, and process improvements
Cerințe
- Bring 1–2 years of experience in a help desk or technical support position
- Know the fundamentals of Windows and mobile operating systems
- Have experience with Office 365 and remote support tools
- Understand basic networking concepts and troubleshooting methods
- Communicate clearly and approach problems methodically
- Work effectively both independently and collaboratively in a fast-paced setting
- Be able to lift up to 50 pounds when required
- Understand cloud computing concepts, including off-site storage and backups
- Understand VPNs and secure remote connections; Cisco experience is a plus
- An associate degree in IT, computer science, or a related field is preferred but not required
Beneficii
- Compensation and benefits package
- Benefits designed to support employees and their families
- Opportunities for personal development and career advancement
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