Landau Associates
Landau Associates
Landau Associates — клиенттерге күрделі экологиялық мәселелерді практикалық әрі тұрақты шешімдер арқылы шешуге көмектесетін экологиялық консалтинг және инженерлік компания. Компанияның қызметі қоршаған ортаны қалпына келтіру, рұқсат алу, инженерлік жобалау, су ресурстары, жаңбыр суын басқару, ауа сапасы және шуды бақылау бағыттарын қамтиды. Компания тәуекелдерді басқаруға және ұзақ мерзімді нәтижелерге басымдық бере отырып, әртүрлі салаларда бірлесіп жұмыс істейтін экологиялық инженерлерді, геологтар мен ғалымдарды біріктіреді.

IT Help Desk Support Specialist – Seattle Onsite

Provide first-line IT support to Landau Associates employees from the Seattle office. The role covers devices, user accounts, networks, onboarding, and everyday technical troubleshooting.

Сипаттама

  • Act as the primary contact for employees who need technical assistance
  • Deliver first-level support by phone, email, chat, and in person
  • Configure, maintain, and deploy laptops, mobile devices, printers, and other end-user equipment
  • Administer user accounts, permissions, and access to internal systems
  • Teach employees how to use IT tools and resources effectively
  • Refer unresolved or complex problems to the appropriate IT staff or department
  • Coordinate onboarding and offboarding, including account creation, equipment setup, and onboarding meetings
  • Provide responsive customer service focused on user satisfaction
  • Contribute to organization-wide IT projects, initiatives, and process improvements

Талаптар

  • Bring 1–2 years of experience in a help desk or technical support position
  • Know the fundamentals of Windows and mobile operating systems
  • Have experience with Office 365 and remote support tools
  • Understand basic networking concepts and troubleshooting methods
  • Communicate clearly and approach problems methodically
  • Work effectively both independently and collaboratively in a fast-paced setting
  • Be able to lift up to 50 pounds when required
  • Understand cloud computing concepts, including off-site storage and backups
  • Understand VPNs and secure remote connections; Cisco experience is a plus
  • An associate degree in IT, computer science, or a related field is preferred but not required

Артықшылықтар

  • Compensation and benefits package
  • Benefits designed to support employees and their families
  • Opportunities for personal development and career advancement

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