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My Money Matters
My Money Matters
51 – 200 Angajați
FintechSaaS
My Money Matters este un furnizor de beneficii pentru bunăstare financiară, care colaborează cu angajatorii pentru a le oferi angajaților modalități practice de a-și gestiona banii și de a construi economii pe termen lung. Serviciile sale asociate salariului includ accesul la cerere la veniturile deja câștigate, economisirea automată din salariu și contribuții voluntare suplimentare la pensiile ocupaționale, cu costuri împărțite. Compania oferă și consiliere financiară individuală, webinare, o bibliotecă de materiale educaționale și Max, un asistent AI disponibil non-stop pentru îndrumare personalizată. Compania operează sub numele AVC Wise Ltd și activează în sectorul beneficiilor pentru angajați și al tehnologiei financiare.
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Head of Account Management

Lead revenue growth for My Money Matters’ employee financial wellbeing platform, overseeing account expansion, renewals, adoption and customer launches. Manage employer relationships and the post-sale teams across the customer lifecycle.

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Descriere

  • Lead the team that grows revenue across the existing employer portfolio.
  • Own commercial results for expansion revenue, renewal conversion and employee adoption.
  • Lead and develop the Account Management team.
  • Manage the Customer Launch Manager and oversee customer launch outcomes throughout the lifecycle.
  • Set the strategy for moving customers from SCAVC pension products to the full Payroll Savings and On Demand Pay platform.
  • Deliver expansion targets, personally leading the largest or most complex accounts from discovery through close.
  • Hire, coach and develop Account Managers, holding them accountable for commercial targets.
  • Establish account-planning standards and playbooks.
  • Increase employee adoption of the product across the customer portfolio.
  • Own renewal results, starting planning 9–12 months before contracts end.
  • Lead negotiations for major or contested renewals, and build the team’s understanding of public-sector procurement and contractual constraints.
  • Track account health, identify churn risks and put mitigation plans in place.
  • Maintain relationships with HR, Payroll, Pensions and Finance budget holders and executives.
  • Keep CRM records accurate and manage the pipeline and forecasts.
  • Coordinate handovers between Sales, Launch and Account Management.
  • Represent Account Management and Launch with Marketing and Product, serving as the senior internal voice of the customer.
  • Report to the Commercial Director and manage two post-sale customer lifecycle functions.

Cerințe

  • Demonstrated success meeting expansion, upsell or cross-sell targets in account management or a similar commercial role.
  • Experience managing or leading a team.
  • Experience owning renewals, ideally including moving customers to broader or multi-product agreements.
  • Experience overseeing customer onboarding, implementation or launch.
  • Experience managing relationships with C-level stakeholders or senior budget holders.
  • Experience building or scaling a commercial team, including hiring, coaching and performance management.
  • Experience with complex, regulated or public-sector organisations is an advantage, but not essential.
  • Experience in a high-growth SaaS business, ideally in an adjacent field such as HR, benefits, payroll, financial wellbeing or finance.
  • Strong commercial judgment, including business-case development, negotiation and closing.
  • Strong people leadership and accountability across commercial and operational teams.
  • A consultative, growth-focused approach to positioning multi-product solutions.
  • Ability to influence C-level stakeholders and senior budget holders.
  • Ability to explain product capabilities in commercial terms to senior, non-technical audiences.
  • Organised and comfortable working with data, with experience managing portfolio-wide pipelines and forecasts.

Beneficii

  • Remote working within the UK.
  • Annual home office budget of £200.
  • 25 days of annual leave, increasing with tenure.
  • Option to buy up to five additional days off each year.
  • Birthday off.
  • Collaborative team bonus scheme for roles without commission.
  • Pension scheme.
  • Perkbox salary-sacrifice schemes, including car leasing, gym memberships and technology purchases.
  • Medical cashback scheme.
  • Enhanced parental leave.
  • Regular team gatherings, including an annual Summer Conference.

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