Applied Materials
Applied Materials
Applied Materials dezvoltă soluții de inginerie a materialelor pentru fabricarea semiconductorilor și a ecranelor avansate. Tehnologiile sale contribuie la producția de cipuri și ecrane, permițând modificarea precisă a materialelor la scară atomică și aplicarea acestor capabilități în producția industrială. Compania sprijină, de asemenea, inovarea prin cercetare, investiții de capital de risc și programe de dezvoltare comună, contribuind la progresul producției tehnologice și al sistemelor de calcul mai eficiente din punct de vedere energetic.

Global Software Support Engineer | Applied Materials | Hsinchu Onsite

Provide software support for Applied Materials semiconductor equipment in Hsinchu. Diagnose complex issues, deliver software changes, and assist customers and global stakeholders.

Descriere

  • Troubleshoot software applications and systems supporting Applied Materials equipment while coordinating with cross-functional teams
  • Analyze High Value Problems (HVPs), systemic defects, and software failures to determine root causes and implement solutions
  • Assist customers through the Software Ticketing System with clear, timely technical support
  • Prepare recurring status updates and reports on critical customer software issues for relevant stakeholders
  • Create, test, validate, and release Software Change Notifications (SCNs) and Key Feature Procedures (KFPs)
  • Maintain customer-oriented documentation for software features and functionality released externally
  • Participate in reviews covering software specifications, design, testing, and documentation
  • Help onboard and develop junior engineers through technical coaching, knowledge sharing, and product operations training
  • Contribute to software capability and application projects that enhance product performance, operational efficiency, and customer experience
  • Travel within the country and internationally to support escalations, training, deployments, and other business requirements

Cerințe

  • Strong foundation in software support and engineering principles
  • Technical proficiency in diagnosing software applications and system issues
  • Capability to investigate High Value Problems (HVPs), systemic defects, and software failures
  • Skill in determining root causes and driving issues through resolution
  • Experience creating, testing, validating, and releasing Software Change Notifications (SCNs) and Key Feature Procedures (KFPs), or the ability to learn these processes
  • Ability to contribute to software specification, design, testing, and documentation reviews
  • Clear communication skills for explaining complex technical topics to varied audiences
  • Proven ability to work effectively with cross-functional teams and stakeholders
  • Ability to provide technical coaching, share knowledge, support onboarding, and mentor colleagues
  • Availability for domestic and international travel of up to 25%
  • New College Grad employment classification

Beneficii

  • Work environment that supports learning, development, and career progression
  • Programs and resources focused on health and wellbeing
  • Support for personal and professional development
  • Opportunities for domestic and international travel
  • Relocation assistance is not available

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