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Constant Contact
Constant Contact
1.001 – 5.000 Angajați
Sponsor pentru viza H1BConsultanțăMarketingSaaS
Constant Contact dezvoltă software de marketing digital care ajută companiile să comunice cu publicul lor și să gestioneze campanii prin e-mail, SMS și rețele sociale. Suita sa include asistență pentru redactare cu inteligență artificială, șabloane, automatizarea activităților de marketing, integrări cu aplicații și rapoarte despre campanii. Compania deservește atât întreprinderi mici, cât și rețele de francize, companii mari și agenții și angajează personal în calitate de furnizor de software ca serviciu în sectorul marketingului.
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Locurile de muncă ale companiei

Digital Customer Success Specialist

Builds Pendo guides and in-product messaging for Constant Contact’s online business tools. Connects customer success strategy with product design and technical data systems.

USStatele Unite ale Americii
67.840 $ – 75.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Translate stakeholder priorities for onboarding, feature adoption, and retention into customer messaging.
  • Coordinate day-to-day project delivery and manage stakeholder expectations.
  • Gather requirements for lifecycle-focused in-product guides and messages.
  • Set guide frequency rules and oversee visual standards.
  • Recommend priorities when stakeholder requests conflict.
  • Measure guide performance and use data to recommend which guides to refine, expand, or retire.
  • Train colleagues on in-app messaging features and reporting practices.
  • Investigate and resolve complex questions about customer journeys and in-app messaging logic.
  • Develop custom Pendo guide layouts, interactive elements, and targeting logic with JavaScript, HTML, and CSS.
  • Analyze application usage, map feature and page tags, and verify metadata flows between systems.
  • Design and test in-app messaging, including A/B experiments.
  • Manage webhooks, APIs, and integrations between Pendo and platforms such as Salesforce, Gainsight, or HubSpot.
  • Document and maintain tag architecture, guide logic, and segmentation rules.
  • Partner with Product, UX, Customer Support, Marketing, Sales, technical, product, and data teams.

Cerințe

  • At least three years of experience in digital customer success, in-product messaging, or product operations.
  • Extensive practical experience building, managing, and improving in-product experiences with Pendo or a similar tool such as Gainsight PX.
  • Practical skills in JavaScript, HTML/CSS, custom event tagging, and API integrations.
  • Ability to create polished, visually appealing guides aligned with brand and UI design standards.
  • Experience evaluating guide performance, user journeys, and subsequent adoption.
  • Intermediate familiarity with analytics tools.
  • Experience connecting in-product messaging tools with customer success platforms such as Gainsight or ChurnZero, or CRMs such as Salesforce or HubSpot.
  • Ability to handle several projects at once in a fast-paced setting.
  • Strong analytical and project management abilities.
  • Excellent spoken and written communication.
  • Ability to communicate across organizational levels with both business and technical colleagues.
  • Self-motivated, productive learner who can grasp business concepts and turn them into technical understanding.

Beneficii

  • Health and welfare coverage.
  • Paid leave.
  • Diversity and inclusion programs.
  • Educational opportunities.
  • Career advancement opportunities.
  • Stretch assignments.
  • Coaching opportunities.
  • Professional development opportunities.
  • Generous paid time off.
  • Benefits package designed to support employee and family health and well-being.
  • Hybrid work flexibility.
  • Access to offices for in-person collaboration, live training, and socializing.

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