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SimpliSafe
SimpliSafe
501 – 1.000 Angajați
Sponsor pentru viza H1BConsultanțăIndustria prelucrătoareLogistică
SimpliSafe dezvoltă soluții de securitate pentru locuințe, concepute pentru a face protecția mai accesibilă. Compania deservește clienți din Statele Unite și Regatul Unit și își propune să-i ajute să își protejeze locuințele și să aibă mai multă liniște sufletească. Echipa descrie un mediu de lucru bazat pe apartenență, diversitate, dezvoltare personală și o atenție deosebită acordată nevoilor clienților.
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Locurile de muncă ale companiei

Customer Loyalty Agent – SimpliSafe

Support SimpliSafe customers by phone with personalized home security recommendations, retention, and basic technical help. This full-time hybrid role is based in Richmond, Virginia.

USStatele Unite ale AmericiiVAVirginia
21 $ / oră
HibridNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăSpecialist în retenția cliențilorSuccesul clienților

Descriere

  • Help homeowners find monitoring solutions that fit their security needs through inbound calls.
  • Use coaching and leadership feedback to improve performance.
  • Communicate clearly and effectively with customers.
  • Assist customers with basic consumer electronics and software issues.
  • Show empathy and care when responding to customers.
  • Follow guidance and resolve customer concerns.
  • Work with teammates to achieve shared goals.
  • Help customers make informed choices about home security products and services.

Cerințe

  • At least two years of successful experience in sales or customer retention.
  • A consistent record of meeting and exceeding individual performance metrics.
  • Comfort discussing technical and safety topics.
  • Strong problem-solving skills and product knowledge.
  • Consultative skills to tailor recommendations to customer needs.
  • Reliable attendance and punctuality in a structured workplace.
  • A strong work ethic and motivation to support company goals.
  • Clear, effective communication over the phone.
  • Ability to work both independently and collaboratively.
  • Strong time management and prioritization skills in a fast-paced setting.
  • Commitment to customer satisfaction.
  • Eligibility for electronic security employee certification, including fingerprint submission to the Virginia Department of Criminal Justice Services and final DCJS approval.
  • Ability to provide technical help with basic consumer electronics and software.
  • Compliance with applicable COVID-related health and safety rules, which may include vaccination, masks, social distancing, daily health checks, and sharing vaccination records.

Beneficii

  • A comprehensive total rewards package designed to support employee and family wellness and security.
  • A free SimpliSafe home system with professional monitoring.
  • Employee Resource Groups for networking, mentoring, professional development, and advocacy.
  • Potential participation in an annual bonus program.
  • Potential equity and other compensation.
  • Medical benefits.
  • Retirement benefits.
  • Lifestyle benefits.
  • Hybrid work with flexibility to work from the office and home.
  • A mission- and values-led culture.
  • A safe and inclusive workplace.
  • Support for reasonable accommodations.

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