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Manulife
Manulife
Sponsor pentru viza H1BAsigurăriAsistență medicalăFinanțe
Manulife este o companie internațională de servicii financiare cu sediul în Canada, care activează în domeniile asigurărilor, serviciilor medicale, gestionării patrimoniului, investițiilor și planificării pensionării. Produsele și serviciile sale sprijină clienții din America de Nord, Asia și Europa în gestionarea nevoilor lor financiare și de sănătate pe termen lung. Cu o forță de muncă globală numeroasă și operațiuni desfășurate pe mai multe piețe, Manulife face angajări în domenii precum afaceri, tehnologie, finanțe, asigurări și echipe orientate către clienți. Compania pune, de asemenea, accent pe sustenabilitate și pe o cultură organizațională incluzivă.
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Locurile de muncă ale companiei

CyberArk Operations Analyst - Manulife, Toronto Hybrid

Support CyberArk and privileged access management operations, including incidents, service requests, and platform maintenance. Help strengthen privileged access services at Manulife, an international financial services provider.

CACanada
86.100 $ – 136.100 $ / an
HibridNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăOperațiuni
AzureLinuxPythonSecuritate ciberneticăServiceNow

Descriere

  • Deliver daily operational support for CyberArk and privileged access management services
  • Handle incidents, service requests, and operational activities within defined SLAs
  • Monitor service health and assist with privileged-account onboarding, maintenance, and administration
  • Record activities, requests, and resolutions in ticketing systems
  • Diagnose and resolve CyberArk and privileged-access issues
  • Analyze root causes and apply corrective measures to prevent recurring problems
  • Work with engineering teams on complex issues, upgrades, platform enhancements, and service improvements
  • Coordinate with business teams, application owners, and technology stakeholders on privileged-access needs
  • Keep stakeholders informed with timely updates during incidents and service requests
  • Maintain operating procedures, knowledge articles, and support documentation
  • Recommend ways to improve service quality, operational efficiency, and user experience
  • Contribute to continuous-improvement efforts and Privileged Access Services projects

Cerințe

  • Two to five years of experience in cybersecurity operations, identity and access management, privileged access management, or IT operations
  • Two to five years of practical experience supporting CyberArk solutions and privileged access management processes
  • Experience with ServiceNow, Jira, Remedy, or comparable ticketing platforms
  • Working knowledge of incident management, request fulfillment, and SLA-based support models
  • Strong diagnostic, analytical, and problem-solving abilities
  • Excellent written and verbal communication skills
  • Professional communication skills across varied stakeholder channels
  • Background working with both technical and business teams
  • Strong organization and time-management skills
  • Ability to prioritize multiple demands in a fast-moving environment
  • Commitment to customer service, collaboration, and ongoing improvement
  • CyberArk PAM, PVWA, CPM, PSM, PTA, or EPM experience is preferred
  • CyberArk Defender, Sentry, Guardian, or related certification is preferred
  • Familiarity with IAM principles, PAM practices, and security best practices
  • Experience supporting enterprise security platforms in large, complex environments
  • Knowledge of Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Linux, and networking fundamentals
  • Experience supporting audits, regulatory compliance, and security governance activities
  • Experience with PowerShell, Python, or comparable scripting languages
  • ITIL Foundation certification or experience in an ITIL-based service management environment

Beneficii

  • Flexible working arrangements
  • Opportunities for learning and career development
  • Support for well-being and inclusion
  • Health, dental, mental health, and vision coverage
  • Short- and long-term disability insurance
  • Life and accidental death and dismemberment insurance
  • Adoption and surrogacy assistance
  • Wellness programs and benefits
  • Employee and family assistance programs
  • Retirement savings options, including a pension plan
  • Global share ownership plan with employer matching contributions
  • Financial education and counseling
  • Paid holidays, vacation, personal days, and sick days
  • Statutory leave entitlements
  • Incentive programs and compensation linked to business and individual performance

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