Thomson Reuters dezvoltă conținut, date și tehnologii de încredere pentru profesioniștii care lucrează în servicii juridice, fiscalitate și contabilitate, comerț internațional, gestionarea riscurilor, asigurări, consultanță și știri globale. Portofoliul său include platforme de cercetare juridică, software pentru fiscalitate și contabilitate, instrumente de conformitate și reglementare, precum și servicii media Reuters. Combinând expertiza de specialitate cu investițiile în inteligența artificială generativă, Thomson Reuters ajută firmele de avocatură, corporațiile, profesioniștii din domeniul fiscal și organizațiile media să gestioneze informații complexe, să eficientizeze fluxurile de lucru și să ia decizii mai bine fundamentate.
Customer Success Manager, Subscriptions — Thomson Reuters
Help Thomson Reuters subscribers get more value from insurance intelligence services. Lead onboarding, engagement, retention, renewals, and feedback across subscription accounts.
Descriere
- Support strategic trials with prospective customers
- Tailor onboarding to build adoption and convert prospects into active subscribers
- Develop strong relationships across a portfolio of clients
- Advise clients on how to realise the full value of their subscriptions
- Track account health and platform usage
- Spot opportunities to increase engagement, address risks, and improve retention
- Work with Account Managers on renewals, growth opportunities, and key customer relationships
- Review and interpret usage data
- Turn findings into practical insights and client-ready reports that demonstrate value and support commercial discussions
- Run customer training, webinars, and educational sessions
- Collect customer feedback and act on it
- Represent customer perspectives across Product, Editorial, and Commercial teams
- Work across teams to improve customer success, retention, and commercial growth
Cerințe
- Experience in customer success, client services, account management support, or customer enablement, ideally in B2B media, publishing, data, or SaaS
- Strong written and spoken communication
- Ability to adapt communication for individual users and senior stakeholders
- Comfort using usage dashboards and interpreting engagement data
- Experience with Salesforce or a comparable CRM
- Strong organisation and attention to detail
- Ability to manage several priorities at once
- Experience delivering training, presentations, or webinars
- Confidence presenting to groups and tailoring material to the audience
- A proactive, self-directed approach
- Insurance or financial services industry knowledge is an advantage, but not required
- Ability to learn a specialist market quickly
- Ability to collaborate across functions
- One-year fixed-term contract
Beneficii
- Flexible hybrid working
- Flexible arrangements, including the option to work from anywhere for up to eight weeks a year
- Flexible vacation
- Two company-wide mental health days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programmes
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days each year
- Opportunities to contribute to pro bono consulting and ESG initiatives
- Career development and ongoing learning through Grow My Way
- Flexible work-life balance policies through Flex My Way
- Employee inclusion and belonging initiatives