Thomson Reuters develops trusted content, data, and technology for professionals working in legal services, tax and accounting, international trade, risk management, insurance, consulting, and global news. Its portfolio includes legal research platforms, tax and accounting software, compliance and regulatory tools, and Reuters media services. By combining specialist expertise with investments in generative AI, Thomson Reuters helps law firms, corporations, tax professionals, and media organizations manage complex information, streamline workflows, and make better-informed decisions.
Customer Success Manager, Subscriptions — Thomson Reuters
Help Thomson Reuters subscribers get more value from insurance intelligence services. Lead onboarding, engagement, retention, renewals, and feedback across subscription accounts.
Description
- Support strategic trials with prospective customers
- Tailor onboarding to build adoption and convert prospects into active subscribers
- Develop strong relationships across a portfolio of clients
- Advise clients on how to realise the full value of their subscriptions
- Track account health and platform usage
- Spot opportunities to increase engagement, address risks, and improve retention
- Work with Account Managers on renewals, growth opportunities, and key customer relationships
- Review and interpret usage data
- Turn findings into practical insights and client-ready reports that demonstrate value and support commercial discussions
- Run customer training, webinars, and educational sessions
- Collect customer feedback and act on it
- Represent customer perspectives across Product, Editorial, and Commercial teams
- Work across teams to improve customer success, retention, and commercial growth
Requirements
- Experience in customer success, client services, account management support, or customer enablement, ideally in B2B media, publishing, data, or SaaS
- Strong written and spoken communication
- Ability to adapt communication for individual users and senior stakeholders
- Comfort using usage dashboards and interpreting engagement data
- Experience with Salesforce or a comparable CRM
- Strong organisation and attention to detail
- Ability to manage several priorities at once
- Experience delivering training, presentations, or webinars
- Confidence presenting to groups and tailoring material to the audience
- A proactive, self-directed approach
- Insurance or financial services industry knowledge is an advantage, but not required
- Ability to learn a specialist market quickly
- Ability to collaborate across functions
- One-year fixed-term contract
Benefits
- Flexible hybrid working
- Flexible arrangements, including the option to work from anywhere for up to eight weeks a year
- Flexible vacation
- Two company-wide mental health days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programmes
- Resources for mental, physical, and financial wellbeing
- Two paid volunteer days each year
- Opportunities to contribute to pro bono consulting and ESG initiatives
- Career development and ongoing learning through Grow My Way
- Flexible work-life balance policies through Flex My Way
- Employee inclusion and belonging initiatives