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Coordinate digital marketing for Arc’teryx across Australia and New Zealand, supporting its outdoor apparel business. Manage CRM, ecommerce, paid media, email and other digital campaigns.
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Customer Success Manager – Chicago, Illinois (Remote)
Manage onboarding, adoption, retention, and expansion for dealership customers using Flai’s AI communications platform. The role combines customer relationship ownership, implementation coordination, training, and product feedback.
Descriere
- Manage customer onboarding and rollout from kickoff through go-live for individual dealerships and dealership groups
- Coordinate implementation timelines, integrations, training, and launch-day activities
- Increase dealership adoption and improve outcomes such as missed-call capture, appointment-setting rate, response time, show rate, and retention
- Develop relationships with dealership leaders, including GMs, GSMs, Fixed Ops Directors, Service Managers, and BDC Managers
- Lead weekly customer check-ins, launch reviews, and quarterly business reviews
- Assess escalations and partner with product and engineering teams to resolve issues
- Deliver and continuously improve onboarding, training, renewal, and support processes
- Drive account retention and growth through multi-rooftop rollouts, new use cases, and higher customer volume
- Turn dealership feedback into product insights that inform future development
Cerințe
- Must reside in the Chicago area
- Able to travel regularly to customer dealerships throughout the region
- Experience managing a book of business and increasing adoption and retention in a fast-paced environment
- Background in a customer-facing position at an early-stage B2B SaaS company
- Clear, confident, and well-organized communication with dealership customers
- Skilled at leading calls, training teams, and producing concise follow-up documentation
- Strong CRM discipline, including accurate notes, tasks, and account plans
- Consistent ability to follow processes and manage accounts rigorously
- Familiarity with dealership technology ecosystems, including DMS or CRM platforms, schedulers, call tracking, and BDC workflows is a plus
- Experience expanding onboarding programs across multi-rooftop dealership groups is a plus
- Comfort coordinating technical work such as integrations, data mapping, and troubleshooting is a plus
- Experience conducting QBRs connected to dealership KPIs is a plus
Beneficii
- Equity
- Medical, dental, and vision coverage
- Flexible paid time off
- Small, high-trust, fast-moving team
- Enjoyable, collaborative environment focused on building something tangible
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