Flai
Flai
Flai बड़े LiDAR और पॉइंट-क्लाउड डेटासेट को वर्गीकृत और संसाधित करने वाला AI सॉफ़्टवेयर विकसित करता है। इसका प्लेटफ़ॉर्म प्री-ट्रेंड और कस्टम क्लासिफ़ायर को 40 से अधिक प्रोसेसर वाले मॉड्यूलर टूलकिट के साथ जोड़ता है, जिससे उपयोगकर्ता हवाई, UAV और मोबाइल सर्वेक्षण डेटा से रास्टर और वेक्टर आउटपुट तैयार कर सकते हैं। एक ऑनलाइन 3D व्यूअर दृश्य विश्लेषण में सहायता करता है, जबकि SaaS और सेल्फ-होस्टेड परिनियोजन विकल्प वानिकी, बिजली लाइन निरीक्षण, खनन और बड़े क्षेत्र के मानचित्रण जैसे कार्यप्रवाहों के लिए उपयुक्त हैं। Flai की टीम मैन्युअल प्रोसेसिंग कम करने पर ध्यान देती है, ताकि सर्वेक्षण और भू-स्थानिक टीमें असंरचित LiDAR डेटा को उपयोगी अंतर्दृष्टियों में बदल सकें।

Customer Success Manager – Chicago, Illinois (Remote)

Manage onboarding, adoption, retention, and expansion for dealership customers using Flai’s AI communications platform. The role combines customer relationship ownership, implementation coordination, training, and product feedback.

विवरण

  • Manage customer onboarding and rollout from kickoff through go-live for individual dealerships and dealership groups
  • Coordinate implementation timelines, integrations, training, and launch-day activities
  • Increase dealership adoption and improve outcomes such as missed-call capture, appointment-setting rate, response time, show rate, and retention
  • Develop relationships with dealership leaders, including GMs, GSMs, Fixed Ops Directors, Service Managers, and BDC Managers
  • Lead weekly customer check-ins, launch reviews, and quarterly business reviews
  • Assess escalations and partner with product and engineering teams to resolve issues
  • Deliver and continuously improve onboarding, training, renewal, and support processes
  • Drive account retention and growth through multi-rooftop rollouts, new use cases, and higher customer volume
  • Turn dealership feedback into product insights that inform future development

आवश्यकताएँ

  • Must reside in the Chicago area
  • Able to travel regularly to customer dealerships throughout the region
  • Experience managing a book of business and increasing adoption and retention in a fast-paced environment
  • Background in a customer-facing position at an early-stage B2B SaaS company
  • Clear, confident, and well-organized communication with dealership customers
  • Skilled at leading calls, training teams, and producing concise follow-up documentation
  • Strong CRM discipline, including accurate notes, tasks, and account plans
  • Consistent ability to follow processes and manage accounts rigorously
  • Familiarity with dealership technology ecosystems, including DMS or CRM platforms, schedulers, call tracking, and BDC workflows is a plus
  • Experience expanding onboarding programs across multi-rooftop dealership groups is a plus
  • Comfort coordinating technical work such as integrations, data mapping, and troubleshooting is a plus
  • Experience conducting QBRs connected to dealership KPIs is a plus

लाभ

  • Equity
  • Medical, dental, and vision coverage
  • Flexible paid time off
  • Small, high-trust, fast-moving team
  • Enjoyable, collaborative environment focused on building something tangible

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