Flai
Flai
Flai ауқымды LiDAR және нүктелер бұлты деректер жиындарын жіктеуге және өңдеуге арналған жасанды интеллект бағдарламалық жасақтамасын әзірлейді. Оның платформасы алдын ала оқытылған және арнайы жіктеуіштерді 40-тан астам процессоры бар модульдік құралдар жиынтығымен біріктіріп, пайдаланушыларға әуе түсірілімі, ұшқышсыз ұшу аппараты және мобильді өлшеу деректерінен растрлық әрі векторлық нәтижелер жасауға көмектеседі. Онлайн 3D көру құралы визуалды талдауды қолдайды, ал SaaS және өз серверінде орналастыру нұсқалары орман шаруашылығы, электр желілерін тексеру, тау-кен өндірісі және ауқымды картографиялау салаларындағы жұмыс үдерістеріне сай келеді. Flai командасы қолмен өңдеуді азайтып, геодезиялық және геокеңістіктік командаларға құрылымдалмаған LiDAR деректерін пайдалы түсініктерге айналдыруға мүмкіндік беруге назар аударады.

Customer Success Manager – Chicago, Illinois (Remote)

Manage onboarding, adoption, retention, and expansion for dealership customers using Flai’s AI communications platform. The role combines customer relationship ownership, implementation coordination, training, and product feedback.

Сипаттама

  • Manage customer onboarding and rollout from kickoff through go-live for individual dealerships and dealership groups
  • Coordinate implementation timelines, integrations, training, and launch-day activities
  • Increase dealership adoption and improve outcomes such as missed-call capture, appointment-setting rate, response time, show rate, and retention
  • Develop relationships with dealership leaders, including GMs, GSMs, Fixed Ops Directors, Service Managers, and BDC Managers
  • Lead weekly customer check-ins, launch reviews, and quarterly business reviews
  • Assess escalations and partner with product and engineering teams to resolve issues
  • Deliver and continuously improve onboarding, training, renewal, and support processes
  • Drive account retention and growth through multi-rooftop rollouts, new use cases, and higher customer volume
  • Turn dealership feedback into product insights that inform future development

Талаптар

  • Must reside in the Chicago area
  • Able to travel regularly to customer dealerships throughout the region
  • Experience managing a book of business and increasing adoption and retention in a fast-paced environment
  • Background in a customer-facing position at an early-stage B2B SaaS company
  • Clear, confident, and well-organized communication with dealership customers
  • Skilled at leading calls, training teams, and producing concise follow-up documentation
  • Strong CRM discipline, including accurate notes, tasks, and account plans
  • Consistent ability to follow processes and manage accounts rigorously
  • Familiarity with dealership technology ecosystems, including DMS or CRM platforms, schedulers, call tracking, and BDC workflows is a plus
  • Experience expanding onboarding programs across multi-rooftop dealership groups is a plus
  • Comfort coordinating technical work such as integrations, data mapping, and troubleshooting is a plus
  • Experience conducting QBRs connected to dealership KPIs is a plus

Артықшылықтар

  • Equity
  • Medical, dental, and vision coverage
  • Flexible paid time off
  • Small, high-trust, fast-moving team
  • Enjoyable, collaborative environment focused on building something tangible

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